topic Re: Is it a known bug that ZD cannot connect to SCI if special character "#" are included at the end of the password? in RUCKUS Cloud

Is it a known bug that ZD cannot connect to SCI if special character "#" are included at the end of the password?

hyosang_choi — Mon, 31 Aug 2020 04:51:07 GMT

HI.

Is it a known bug that ZD cannot connect to SCI if the password contains the special character "#"?

ex. If a password of SCI is 12345678$, ZD cannot connect to SCI.

Otherwise, if the password is 12345678# or 12345678@, a connection is good.
(I didn't know about the others.)

Does anyone know about this?

Re: Is it a known bug that ZD cannot connect to SCI if special character "#" are included at the end of the password?

Anusha_Vemula — Mon, 31 Aug 2020 09:00:06 GMT

Jeronimo,

May I know the ZD firmware version?

I would suggest you opening a support case with us to check if this is an issue on the ZD side.

-Anusha

Re: Is it a known bug that ZD cannot connect to SCI if special character "#" are included at the end of the password?

hyosang_choi — Wed, 02 Sep 2020 00:30:14 GMT

Hi anusha.

Nice to meet you again.

If I open a case, do I open about ZD or SCI?

Re: Is it a known bug that ZD cannot connect to SCI if special character "#" are included at the end of the password?

Anusha_Vemula — Wed, 02 Sep 2020 08:48:33 GMT

Thank you, Jeronimo. Hope you are doing fine.

Please open a case for ZD and specify the problem with SCI in the case description.

- Anusha