topic Re: AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up in RUCKUS Cloud

AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up

sam_chan_bve1y5 — Thu, 09 Aug 2018 21:18:22 GMT

When tried to capture packets from AP via vSZ5.0 controller, I got error message after clicking the Start button. Error message "The capture interface must be up" . How can I bring up "capture interface"?

Re: AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up

michael_brado — Thu, 09 Aug 2018 21:22:47 GMT

Is this Knowledge Base Article helpful?

https://support.ruckuswireless.com/articles/000002607

Re: AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up

fred_bred — Thu, 09 Aug 2018 21:57:56 GMT

Hi Sam,

Please ask this question to the SmartCell Gateway and virtual SmartCell Gateway forum. The Ruckus Cloud forum only covers the Ruckus Cloud WiFi products. Since you have a controller the other forum should be able to assist you.

The article Mike Brado sent you should answer your questions also. If you still need assistance don't hesitate to open a support case here... https://support.ruckuswireless.com/contact-us

Re: AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up

sam_chan_bve1y5 — Fri, 10 Aug 2018 15:43:30 GMT

Michael, I get nowhere when click the link. Can you email the article to me please? Or what is the title or the articles, maybe I try to google from internet? Thanks.

Re: AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up

michael_brado — Fri, 10 Aug 2018 16:28:38 GMT

Hi Sam, from the Support portal homepage, if you click KNOWLEDGE at the top, it takes you to our Knowledge Base Articles.

Article 2607 is titled: How do I gather a Wireshark packet capture through Ruckus AP.

Re: AP Packet Capture Problem via vSZ 5.0 - ERROR: capture interface must be up

DaveB — Fri, 10 Aug 2018 21:16:50 GMT

Hi Sam,

In Smartzone 5.0, Depending on where you are attempting to start capture mode, you may need to provide the MAC address of the AP and DataPlane (DP). If you highlight the AP in question from the Access Point list, hit the "More" drop down and begin the .pcap from there, you should be presented with options for 2.4GHz/5GHz/Wired interface, and whether to save as a local file or stream to a Wireshark endpoint.

If you are attempting to capture from a radio interface you have turned off (if you've disabled 2.4GHz in your environment for example) it may throw the error you are describing.