topic Re: Support Ruckus Cloud Alpha Server in RUCKUS Cloud

Support Ruckus Cloud Alpha Server

suporte_redes_a — Mon, 09 Sep 2019 12:20:39 GMT

I was on contact with support from Ruckus Cloud Alpha Server to validate this Manager with my hotspot solution, but it's been a week without an answer from the support.

Can I get some help?

Re: Support Ruckus Cloud Alpha Server

michael_brado — Mon, 09 Sep 2019 16:51:45 GMT

I don't understand "this Manager with my hotspot solution". If you have a ticket open with Support, you can always request "escalation".

Re: Support Ruckus Cloud Alpha Server

michael_brado — Mon, 09 Sep 2019 16:54:36 GMT

Hello, the "Cloud Alpha Server", is our Engineering test environment, which is changing all the time.
Do not assume or expect anything being tested in this environment to be the same in our production.
Please test in the production environment.

Re: Support Ruckus Cloud Alpha Server

rajiv_iyer_f23h — Mon, 09 Sep 2019 18:21:17 GMT

Hi,

If you were in contact with someone in Ruckus Cloud Alpha team, you were talking to engineering and not support. I can help you. Please send me an email - rajiv.iyer@commscope.com

Re: Support Ruckus Cloud Alpha Server

suporte_redes_a — Mon, 09 Sep 2019 18:36:27 GMT

Oh thank you Rajiv.

I'm sorry for my miss understanding Michael

Re: Support Ruckus Cloud Alpha Server

michael_brado — Mon, 09 Sep 2019 20:18:57 GMT

No problem. You have the insiders now, good luck!