topic Re: Ruckus Cloud website down? in RUCKUS Cloud

Ruckus Cloud website down?

jim_riley_jpn6i — Wed, 12 Aug 2020 20:40:01 GMT

Is the Ruckus Cloud website degraded for anyone else? All customers' devices are "disconnected" and website is in a read-only mode for me and my coworker.

Re: Ruckus Cloud website down?

hariharan_chand — Wed, 12 Aug 2020 20:47:00 GMT

Hi Jim, Did you receive an email notification for CLOUD migration from our NOC team.
How long the devices are in a disconnected state?

Thanks,
-Hari.

Re: Ruckus Cloud website down?

Anusha_Vemula — Thu, 13 Aug 2020 08:24:01 GMT

Jim,

What is your Company Name?
What is the URL that you use to login to the Ruckus Cloud?

- Anusha

Re: Ruckus Cloud website down?

syamantakomer — Thu, 13 Aug 2020 13:02:30 GMT

Hi Jim,

Is your company name "TBNG CONSULTING"?

I think you already logged a case with us and our admin team already responded to you.

It seems you are not a prime admin for this account and that is why access is limited.

Let us know more details and we will check this further. Also check if APs are still showing disconnected, if yes, please report the issue over a support case and support team will check the issue.

Regards,
Syamantak Omer