topic Re: Unable to contect mobile devices to different SSID's with the exception of one. in RUCKUS Cloud

Unable to contect mobile devices to different SSID's with the exception of one.

eric_buffington — Tue, 23 Apr 2019 17:05:52 GMT

Unable to connect mobile devices to different SSID's with the exception of one. I can connect to the default V-Lan and get out to the internet, but the other two Vlans won't allow me to connect. I can ping the other two Vlans from my computer. I'm using a layer 2 switch and I have the trunk allowed 1, 50, 60, 100. I can connect and pass traffic only on Vlan 1. I checked with teh ISP and they are broadcasting/advertising routes through their Fortinet D60 appliance. The Vlans all worked when we had cisco router in place of the Fortinet. I'm stumped?

Re: Unable to contect mobile devices to different SSID's with the exception of one.

mike_kuly — Tue, 23 Apr 2019 17:26:37 GMT

Hello Eric,

The Ruckus Cloud WiFi network requires that the VLANs be set up on your local network first. if you feel this has been set up correctly and the AP is not placing data on the correct VLAN please open a case with our Technical Support team and they will be happy to help you out.

You can open a case here...
https://support.ruckuswireless.com/cases/new

Re: Unable to contect mobile devices to different SSID's with the exception of one.

david_black_594 — Tue, 23 Apr 2019 17:33:55 GMT

When you connect to one the tagged wlans (50, 60, or 100), do you get a valid IP address?

Re: Unable to contect mobile devices to different SSID's with the exception of one.

eric_buffington — Tue, 23 Apr 2019 17:37:40 GMT

David,

I do get a valid IP Address when I switch the AP over to one of the other VLans.

Re: Unable to contect mobile devices to different SSID's with the exception of one.

abilashpr — Tue, 23 Apr 2019 18:03:02 GMT

Hi Eric,

I can sense some misconfiguration on switch, please make sure Vlan 1 is Native on the switch and tagg all the vlans which are configured in WLAN on the interface except Vlan 1 where APs are connected.

If you could share model of L2 switch and if you don't mind sharing it's configuration can check and verify.

Regards,
Abilash PR

Re: Unable to contect mobile devices to different SSID's with the exception of one.

david_black_594 — Tue, 23 Apr 2019 19:46:20 GMT

What do you mean "switch the AP over to one of the other VLans" ? If you connect you laptop or phone to the wlan assigned to vlan 50, does the device get a valid IP? Same question if connecting to the other tagged wlans.

Re: Unable to contect mobile devices to different SSID's with the exception of one.

eric_buffington — Tue, 23 Apr 2019 20:55:46 GMT

Sorry misread lol. Mobile devices won’t connect and no valid IP on SSID’s associated with Vlan 50 and 60.

Re: Unable to contect mobile devices to different SSID's with the exception of one.

david_black_594 — Tue, 23 Apr 2019 23:21:40 GMT

Can you check if the DHCP scope is defined for the vlan interfaces? Depending on where the DHCP service resides, you may need a helper address.

Re: Unable to contect mobile devices to different SSID's with the exception of one.

eric_buffington — Fri, 26 Apr 2019 12:57:41 GMT

David,

Looks like I had some VLAN overlap with another location using that subnet and dhcp pool. The engineer did not have it documented. Made the change to a new subnet and dhcp pool, rebooted the AP and we now have internet. Good call David. Thanks.