topic Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP) in RUCKUS Cloud

SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

clayton_taverni — Wed, 12 Apr 2017 18:48:19 GMT

Is there some sort of trick to this? I tried "smtp-relay.gmail.com" with port 25 and 587 and I get the "cannot connect to the SMTP server". I also tried it with the IP address and I was able to ping "smtp-relay.gmail.com" from the CentOS server.

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

lakshmi_nagaraj — Thu, 13 Apr 2017 02:21:33 GMT

Hi Clayton, did you enter all the information, including user name and password? When you try to add the SMTP server, the system will actually confirm that it is able to connect to the server before accepting the credentials.

Can you please confirm? Thanks!

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

clayton_taverni — Thu, 13 Apr 2017 15:27:55 GMT

Yup, entered all the info top to bottom.

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

lakshmi_nagaraj — Thu, 20 Apr 2017 02:16:47 GMT

Hi Clayton, can you please pull out the logs from /storage/logs/rsa-api/* and send it to me, lakshmi.nagarajan@brocade.com? Thanks.

Lakshmi

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

clayton_taverni — Mon, 24 Apr 2017 15:10:20 GMT

bump

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

clayton_taverni — Mon, 24 Apr 2017 19:26:21 GMT

Email with logs sent.

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

clayton_taverni — Mon, 01 May 2017 15:30:04 GMT

I used port 465 instead and it worked. Thanks.

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

lakshmi_nagaraj — Mon, 01 May 2017 23:12:43 GMT

Good to know that, Clayton!

Re: SmartCell Insight 2.5.1 & Outgoing Mail Server (SMTP)

best_mobile_tra — Thu, 22 Jun 2017 09:21:40 GMT

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