topic change cloud us region to cloud eu in RUCKUS Cloud

change cloud us region to cloud eu

helpdesk_bewan — Thu, 29 Apr 2021 12:12:54 GMT

how to change a existing account in Cloud us to Cloud eu

Re: change cloud us region to cloud eu

syamantakomer — Thu, 29 Apr 2021 12:38:21 GMT

Hi,

You should be able to login into eu.ruckus.cloud

You can delete you APs from US and then add APs to EU.

Make sure you configure venue, WLANs and other config before moving the APs to EU.

Re: change cloud us region to cloud eu

helpdesk_bewan — Thu, 29 Apr 2021 13:53:44 GMT

Yes I am able to login into eu.ruckus.cloud, but the portal switch to Cloud US.
Probable the account has been setup to Cloud US
There are no AP's configed yet, it is a new account to the WiFi Cloud.
How to switch to Cloud EU ?

Re: change cloud us region to cloud eu

helpdesk_bewan — Thu, 29 Apr 2021 14:29:34 GMT

I was on the chat with Ruckus support and i was able to do the reactivation in the Cloud EU

So problem has been solved by Ruckus support - thanks

Re: change cloud us region to cloud eu

syamantakomer — Thu, 29 Apr 2021 14:39:57 GMT

Glad to know issue has been fixed by support!