topic Re: Windows 7 devices: Slow or no DHCP refresh, cant connect to wifi at all, require wifi card resets, ever since the most recent upgrade. in RUCKUS Cloud

Windows 7 devices: Slow or no DHCP refresh, cant connect to wifi at all, require wifi card resets, ever since the most recent upgrade.

dara3 — Wed, 10 May 2017 16:32:45 GMT

As the description states:
Ever since the most recent upgrade, all of our Windows 7 users across several organizations are having problems.

It doesn't matter whether they're attempting to connect to our Public Wifi with a static shared pass or or private wifi using their WPA2-Enterprise RADIUS credentials.

Everything was working until the major upgrade.

Resolution requires re-installing the driver on said devices sometimes once a day.
All of these wireless devices are not having similar issues anywhere else.

Can someone help? Is this a known issue?

Re: Windows 7 devices: Slow or no DHCP refresh, cant connect to wifi at all, require wifi card resets, ever since the most recent upgrade.

christopher_mad — Thu, 11 May 2017 14:28:57 GMT

can you give us more details? controller? ap type? errors? work arounds?

Re: Windows 7 devices: Slow or no DHCP refresh, cant connect to wifi at all, require wifi card resets, ever since the most recent upgrade.

mike_kuly_dp48x — Thu, 18 May 2017 20:14:11 GMT

Hi D R,

This is not a known issue and yes we can help. Can I ask you to open a case with our technical support team at https://support.ruckuswireless.com/