topic Re: Assign MSP license to existing Ruckus Cloud customer? in RUCKUS Cloud https://community.ruckuswireless.com/t5/RUCKUS-Cloud/Assign-MSP-license-to-existing-Ruckus-Cloud-customer/m-p/26009#M447 <P style="margin: 0;">Hi Lee,</P> <P style="margin: 0;"></P> <P style="margin: 0;">Please open a case with support and admin team should be able to answer this after checking it internally.</P> <P style="margin: 0;"></P> <P style="margin: 0;">As per my understanding, direct Ruckus customer account cannot be migrated directly to a MSP-EC account.</P> Thu, 08 Apr 2021 20:25:09 GMT syamantakomer 2021-04-08T20:25:09Z Assign MSP license to existing Ruckus Cloud customer? https://community.ruckuswireless.com/t5/RUCKUS-Cloud/Assign-MSP-license-to-existing-Ruckus-Cloud-customer/m-p/26008#M446 <P style="margin: 0;">We have a few customers who purchased their cloud wi-fi license from us before the MSP program.&nbsp; One of the licenses has expired and we'd like to replace it with the MSP license.&nbsp; Is it possible to mix customer owned and MSP licenses under a customer's account?</P> Mon, 05 Apr 2021 22:33:31 GMT https://community.ruckuswireless.com/t5/RUCKUS-Cloud/Assign-MSP-license-to-existing-Ruckus-Cloud-customer/m-p/26008#M446 lee_riemer 2021-04-05T22:33:31Z Re: Assign MSP license to existing Ruckus Cloud customer? https://community.ruckuswireless.com/t5/RUCKUS-Cloud/Assign-MSP-license-to-existing-Ruckus-Cloud-customer/m-p/26009#M447 <P style="margin: 0;">Hi Lee,</P> <P style="margin: 0;"></P> <P style="margin: 0;">Please open a case with support and admin team should be able to answer this after checking it internally.</P> <P style="margin: 0;"></P> <P style="margin: 0;">As per my understanding, direct Ruckus customer account cannot be migrated directly to a MSP-EC account.</P> Thu, 08 Apr 2021 20:25:09 GMT https://community.ruckuswireless.com/t5/RUCKUS-Cloud/Assign-MSP-license-to-existing-Ruckus-Cloud-customer/m-p/26009#M447 syamantakomer 2021-04-08T20:25:09Z Re: Assign MSP license to existing Ruckus Cloud customer? https://community.ruckuswireless.com/t5/RUCKUS-Cloud/Assign-MSP-license-to-existing-Ruckus-Cloud-customer/m-p/26010#M448 <P style="margin: 0;">Will do.</P> Fri, 09 Apr 2021 17:41:05 GMT https://community.ruckuswireless.com/t5/RUCKUS-Cloud/Assign-MSP-license-to-existing-Ruckus-Cloud-customer/m-p/26010#M448 lee_riemer 2021-04-09T17:41:05Z