topic Re: How do I add another R500 to my Cloud setup using meshing? in RUCKUS Cloud

How do I add another R500 to my Cloud setup using meshing?

andre_joubert — Wed, 25 Jan 2017 22:06:21 GMT

Have 2 x unleashed R500's. Using Ruckus Cloud. Have setup both AP's using Ethernet cable. Then remove the 2nd AP, and deploy using power adapter, no Ethernet cable, expecting Meshing to be established to the primary AP. The 2nd R500 won't join, stays unconnected.
Am I doing something wrong?

Re: How do I add another R500 to my Cloud setup using meshing?

phal_nanda — Wed, 25 Jan 2017 22:23:28 GMT

Have you enabled mesh at the "edit venue" setting? Click on the venue, and go to the "edit venue" button on the top right. last choice at the bottom will look like below...

After you complete that process, plug both APs back into ethernet so they get the "mesh" settings pushed to them once. This can take 5mins or so. After that, you can unplug any one of them from wired ethernet backhaul, and mesh will work.

Re: How do I add another R500 to my Cloud setup using meshing?

andre_joubert — Thu, 26 Jan 2017 07:33:55 GMT

thanks for the response Phal.

Yip, I enabled the mesh config at original setup.
Checked and the Use Mesh Netw...... is still ticked.

Re: How do I add another R500 to my Cloud setup using meshing?

martin_martin — Thu, 26 Jan 2017 14:38:50 GMT

well Phal, i use the same setup at home with mesh.
I suggest you to connect the AP back to the wire and reboot it so it gets its configuration and then try again.
If that doesn't work, open a case at support.ruckuswireless.com

Regards
martin

Re: How do I add another R500 to my Cloud setup using meshing?

andre_joubert — Fri, 27 Jan 2017 06:43:27 GMT

I've reset the R500, attached it back to the network via cable to get configured. Then tried again for it to attach via meshing. No joy.

Any other ideas before I open a support case?

the Firmware version of both R500's are the same - see attached pics

Re: How do I add another R500 to my Cloud setup using meshing?

chris_nicholson — Sun, 13 Aug 2017 15:18:54 GMT

R500s used to lack mesh until the firmware supported it. I don't use ruckus cloud yet... but I was wondering if that Firmware on the unit supported meshing?

Re: How do I add another R500 to my Cloud setup using meshing?

andre_joubert — Mon, 14 Aug 2017 05:34:19 GMT

It's working fine in my house with Ruckus Cloud. 2 R500's - in in primary mode and one in mesh mode.