Failed to erase network or make any changes to Ruckus Cloud effective

ricardo_navarro — Fri, 12 Jul 2019 21:01:23 GMT

Every time I try to delete a network or make any kind of change in Ruckus Cloud, I get the error message described below just after pressing OK to confirm the change.

I can navigate through all menu items and view all features, but I can not change, delete or create anything, as I always get this error.

If you ever faced this problem or something like that, please share your experiences.

An Error occurred
com.ruckuswireless.rsm.sz.SZPublicApiHttpException
{"errorType":"Internal server
error","errorCode":0,"message"."The firmware
3.6.2.0.695 does not support this AP model
N/A","status":[500]}

AP R610 - Indoor - FW Version: 3.6.2.0.509
1 Venue
8 networks

Re: Failed to erase network or make any changes to Ruckus Cloud effective

mike_kuly — Fri, 12 Jul 2019 21:19:41 GMT

Hi Ricardo,

This sounds serious. I am opening a case for you now to gather some information. I will contact you via the case shortly.

topic Failed to erase network or make any changes to Ruckus Cloud effective in RUCKUS Cloud

Failed to erase network or make any changes to Ruckus Cloud effective

Re: Failed to erase network or make any changes to Ruckus Cloud effective