topic Re: how to take ssh of cloud managed AP in RUCKUS Cloud

how to take ssh of cloud managed AP

hemang_bhavsar — Fri, 03 Jul 2020 11:28:14 GMT

i want to check the AP is getting internet or not.

how can I log in (SSH or HTTPS) to ruckus cloud-managed AP so that I can log in to AP and ping or traceroute the Internet from AP .

Re: how to take ssh of cloud managed AP

syamantakomer — Fri, 03 Jul 2020 14:17:21 GMT

Hi There,

Once AP is managed from Cloud, SSH or HTTPS access on Cloud managed APs will not be available.

If required, you can contact support and they can login into the AP to troubleshoot the issue.

Regards,
Syamantak Omer

Re: how to take ssh of cloud managed AP

nilesh_kahar — Fri, 05 Jan 2024 07:01:57 GMT

Hi Syamantak or any community member,

Is this answer still valid or now Ruckus has started allwoing SSH / HTTPS access to cloud APs?

Thanks,
Nilesh Kahar.

Re: how to take ssh of cloud managed AP

vasanth_edward — Mon, 08 Jan 2024 17:57:54 GMT

Hi @nilesh_kahar,

Cloud managed APs are not accessible via SSH/HTTPS.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as Accepted solution.

Regards,

Vasanth Edward

Re: how to take ssh of cloud managed AP

nilesh_kahar — Tue, 09 Jan 2024 04:52:43 GMT

Thank you Vasanth for this information. Is there a plan to include this AP SSH/HTTPS access in future release for cloud APs?

Re: how to take ssh of cloud managed AP

vasanth_edward — Tue, 09 Jan 2024 08:38:12 GMT

For now, Cloud managed APs are not accessible via SSH/HTTPS; however, in future if there are any possibilities, the communication will be cascaded/notified to the Cloud tenants.

Hope this clarifies your query.

Regards,

Vasanth Edward

Re: how to take ssh of cloud managed AP

nilesh_kahar — Tue, 09 Jan 2024 09:05:55 GMT

Thank you Vasanth for your prompt response, this is much helpful.

Re: how to take ssh of cloud managed AP

syamantakomer — Wed, 10 Jan 2024 18:33:32 GMT

Hi Nilesh,

Could you confirm what is the use case here.

SSH restricted and HTTPS access is disabled due to security reasons. Modifying AP configuration manually can cause issues and also config will not work after a reboot or after a new configuration push, this is why SSH and HTTPs is not open once AP joins the Cloud.

Re: how to take ssh of cloud managed AP

nilesh_kahar — Mon, 15 Jan 2024 05:12:03 GMT

Hi Syamantak,

Our customers have installed APs high on celing for locations like warehouse, coolroom etc. Also, in offices working physically with these APs which are mounted on ceiling is cumbersome and costly task if it involves physical intervention for factory reset etc. With vSZ APs, in case of issues we can easily factory reset it via SSH but that could not be like a case with cloud APs.

Hope you got my point & thanks for checking on this.

Re: how to take ssh of cloud managed AP

syamantakomer — Mon, 15 Jan 2024 13:36:33 GMT

Hi Nilesh,

As stated before, this function is not available currently.
I have taken your feedback and shared with the concerned team.

Re: how to take ssh of cloud managed AP

donald_curry_58 — Fri, 29 Mar 2024 22:33:21 GMT

I’d like to see the power mode on an R770 that is cloud managed and set it to bt5 via ssh. If that could be made available via cloud gui there will be no need. I have one that is being allocated 90W by the switch but is flashing green LED.

Re: how to take ssh of cloud managed AP

vasanth_edward — Mon, 01 Apr 2024 08:58:29 GMT

Hi @donald_curry_58

As communicated within the thread, the current availability of this functionality is limited.

Kindly initiate a case with us to receive additional assistance. Please refer to the article below for further guidance https://support.ruckuswireless.com/000008651.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as Accepted solution.

Regards,

Vasanth Edward || Snr TSE

RUCKUS CommScope