topic Re: Logo Size for Guest Portal in RUCKUS Cloud

Logo Size for Guest Portal

john_nickell_74 — Fri, 25 Aug 2023 20:22:00 GMT

I'm trying to setup a new guest portal and am unable to find documentation on the recommended size for the "Your Logo goes Here".

I've tried a logo that's 2294x298 and one the same logo scaled to 125x41, both have been poorly handled by the portal service and wind up looking the same. I found 125x41 here:

https://docs.cloud.ruckuswireless.com/msp/GUID-0D180840-9788-43BD-B614-6541FA6A0280.html

By poorly handled I mean that the logo becomes low res and looks stretched even when viewed on a mobile device..

We're not an MSP but the reference above is the closest thing I could find to a recommended size.
The same information would be helpful for the "Photo" image as well.

Re: Logo Size for Guest Portal

Syed — Mon, 04 Sep 2023 11:44:34 GMT

Hi John,

Guest Portal Logo's recommended size is 138 x 40 pixels, maximum file size is 20KB. This is the same across Ruckus-managed products, below is the URL for the recommended specifications:

https://docs.commscope.com/bundle/sz-522-adminguide-sz300vsz/page/GUID-25A5BA08-5F1A-46A4-8E94-4AB666D52690.html

Please find the RuckusOne user guide:

https://docs.cloud.ruckuswireless.com/ruckusone/userguide/index.html

https://support.ruckuswireless.com/documents/4481-ruckus-one-online-help-user-guide

If you still have issues, please raise a ticket, and we will gladly assist you.

Thank you!
Syed

Re: Logo Size for Guest Portal

john_nickell_74 — Tue, 05 Sep 2023 15:46:14 GMT

Thanks Syed. So is the SmartZone a better cross reference if I can't find information "directly" about Ruckus Cloud?

Re: Logo Size for Guest Portal

Syed — Tue, 05 Sep 2023 18:27:56 GMT

Hi John,

Yes, that's correct we have the same detailed information shared in the SZ Admin guide and the Ruckus Cloud for related features.

Regards

Syed