Unable to load venue

jfox83 — Sat, 05 Aug 2023 22:57:57 GMT

I am new to Ruckus, the site i am working with has several Venues, when i try to add the 1st ap to the venue i want the page will not load. I am able to open other venues just nto the one I need. another tech add the venue but from what i have read it is pretty strait forward. any Idea what i may be missing?

Re: Unable to load venue

Amith — Sun, 06 Aug 2023 08:32:18 GMT

Hi @jfox83 ,

I understand you cannot browse and add the AP to the venue that your colleague has added.
-> Do you get any errors while clicking on the venue?
-> Did you check if the other tech is able to add the AP to the Venue or he gets an error?
-> Please share a screenshot if there are any errors.
-> Please check if you are the Prime Admin on the account.

If you still have issues, please raise a ticket, and we will gladly assist you.

Thank you!
Amith

topic Re: Unable to load venue in RUCKUS Cloud

Unable to load venue

Re: Unable to load venue