topic Re: AP disconnects from controller in RUCKUS Cloud

AP disconnects from controller

it_registration — Tue, 15 Nov 2016 18:40:26 GMT

I have a single AP deployment and it keeps disconnecting from the cloud controller. In the Cloud controller interface I see "AP disconnected from the cloud=controller", "AP's keep-alive packet was not received by the cloud controller", "AP is connected to the cloud controller".

I get anywere from 15 to 50 per day in the last week or so. I had them before but not a bad.

I don't know at this point if the actuall AP is dropping on LAN also, I plan to setup pings, but within the cloud interface the status is "AP disconnected".

Anyone else experiencing this issue?

Re: AP disconnects from controller

martin_martin — Tue, 15 Nov 2016 19:31:44 GMT

Hi Todd,

Last weekend was a maintenance window so the i think the software of the AP is updated and also the server ip addresses might have changed.

Have you a firewall with specific config on it ?

If not, please log a case with support via the support.ruckuswireless.com portal.

Kind regards
Martin

Re: AP disconnects from controller

nikolay_krastev — Fri, 26 May 2017 15:23:23 GMT

Here i have also same issue, my R310 was "disconnected from the cloud controller "
attached is screenshot.

Actually, i never seen my test AP on-Air even that on dashboard was in operational status.
Similar issues i had with x-claim cloud service.

Could you please provide short guide how to solve this issue ?

The second disappointment issue is related with venue address configuration, if google cannot match the address , i cannot proceed, so i have to choose a fake one to finish my setup ?

Re: AP disconnects from controller

irvan_irvan — Fri, 02 Jun 2017 07:23:13 GMT

Please open ticket on support.ruckuswireless.com

Re: AP disconnects from controller

ikarobrum — Sat, 06 May 2023 10:57:35 GMT

Hello

Did you get any solution for this problem? I also have this error and I can't manage the equipment