topic Moved from ZD to Ruckus Cloud, now devices will only connect to one AP in RUCKUS Cloud

Moved from ZD to Ruckus Cloud, now devices will only connect to one AP

jeremy_reed_656 — Sat, 24 Jun 2023 19:42:34 GMT

I have just converted my AP's from a zone director to ruckus cloud. I am having an issue where the only AP that devices will connect to is the first AP I added. Once devices are out of range from that AP, they disconnect instead of roaming to another nearby AP.

Has anyone experienced this and know what might be the problem?

Re: Moved from ZD to Ruckus Cloud, now devices will only connect to one AP

Vineet_nejwala — Mon, 26 Jun 2023 16:54:52 GMT

Hi @jeremy_reed_656

You can reach out to support to assist with enabling smart roam and since its not reboot persistent I would suggest to play around with the TX power too while with Ruckus cloud TSE.

https://support.ruckuswireless.com/contact-us

Best Regards

Vineet