topic What happened to Zapper and SWAT apps for iPad? in Apps and SPoT

What happened to Zapper and SWAT apps for iPad?

maxim_malugin — Thu, 30 Apr 2015 05:23:19 GMT

Tried to find Zapper for iPad in App Store --> nothing there.
Tried to find any info in Mobile Apps in the Products section on Ruckus website --> everything related to it and SWAT is deleted.

Why is it? What should I do now?
Is there are plans to integrate it in SWIPE or ZD Remote?

Re: What happened to Zapper and SWAT apps for iPad?

oleg_ivkuchev — Thu, 30 Apr 2015 05:43:42 GMT

I also encountered this problem. What happened? Where is Zapper?

Re: What happened to Zapper and SWAT apps for iPad?

amit_rele — Fri, 01 May 2015 21:11:47 GMT

I am the Product Manager for the Mobile App Strategy at Ruckus Wireless. We continually are looking for ways to improve our product line, and while there isn't much work in a mobile app, there is a set of expectation that we continue to maintain and update them. This is a non trivial task especially as new versions of Android / iOS are built. One of the ways that we use to prioritize this work is to look at usage on the apps, and these apps, in particular weren't seeing much usage. Therefore, we decided to pull them from the stores.
If one of these applications (SWAT iOS, SWAT Android, Zapper iOS) is something that's critical to you, let us know, we're always open to feedback. Please make sure to specify which one.

Re: What happened to Zapper and SWAT apps for iPad?

andrey_skorobog — Sat, 02 May 2015 08:12:15 GMT

What are you doing? It's been tools for sales!

Re: What happened to Zapper and SWAT apps for iPad?

oleg_ivkuchev — Sun, 03 May 2015 05:27:34 GMT

Zapper great app !!! Not one of the producers do not like it. This is one of the tools that helps us to successfully sell Ruckus. With this application, we and our partners are able to show the customer a visual image in the form of graphs. In addition, using the Zapper iOS we generate reports and comparative analysis with other vendors. Most requested return Zapper iOS, since all our partners need this tool a guaranteed sale. Thank you.

Re: What happened to Zapper and SWAT apps for iPad?

andrey_skorobog — Sun, 03 May 2015 12:36:23 GMT

Return zapper!

Re: What happened to Zapper and SWAT apps for iPad?

karl_lavender — Sun, 03 May 2015 17:56:44 GMT

#bringbackzap2015

Re: What happened to Zapper and SWAT apps for iPad?

maxim_malugin — Mon, 04 May 2015 23:33:40 GMT

Dear, Amit!
SWAT application for iPad was OK. It was not good or perfect.
But I can't say the same thing about Zapper for iPad. It was very great app and with iPad Air and iPad Air 2 it showed good results with Ruckus APs. Me and my friends asking you to return it to App Store and it will be good to shrink it to fit iPhone 6 and especially 6 Plus. Zapper was great with XClaim APs.
You shouldn't remove it quietly. The best way was to ask partners do we want it or not. The answer is: we want it!

Re: What happened to Zapper and SWAT apps for iPad?

david_tydeman — Tue, 05 May 2015 05:46:34 GMT

Amit, If you are going to discontinue SWAT then what is your recommended alternative so we can do an onsite survey? We feel this is a very important step before we quote the customer. Without a site survey measuring actual performance we cannot have confidence in our proposed solution.

Re: What happened to Zapper and SWAT apps for iPad?

karl_lavender — Tue, 05 May 2015 11:27:01 GMT

I wonder what the app uptake would be if you also introduced it for Android based devices as well. I've noticed that many of the more in-depth apps are iOS device only.

Re: What happened to Zapper and SWAT apps for iPad?

marc_leblanc_71 — Wed, 06 May 2015 18:18:00 GMT

We're a new Ruckus end user and I'd like to know what we should be using for site surveys. If not the SWAT app, then I guess I've got NetSpot.

Re: What happened to Zapper and SWAT apps for iPad?

maxim_malugin — Wed, 06 May 2015 18:22:28 GMT

Dear David and Marc,
I could recommend you getting TamoGraph for Site Surveys. It's the least inexpensive but very powerful tool for site surveys.
You could even use promo code DIVDYN20 for getting additional 20% off list price. Used it for more than a year. Could highly recommend it!

Re: What happened to Zapper and SWAT apps for iPad?

miroslav_vukovi — Thu, 10 Aug 2017 05:13:53 GMT

Vote for SWAT and Zapper !