topic Re: Connection requirements for ZD Remote App in Apps and SPoT

Connection requirements for ZD Remote App

provoke_techs — Wed, 27 Apr 2016 01:05:15 GMT

I've deployed a ZD1200 (running 9.12.2.0 build 101), and published the Web UI remotely on HTTPS so I can connect to it via the ZD Remote Control App (Android client in my specific case).

I can login from my mobile via the web browser (which proves publishing and IP restrictions are working), but when I try to login via the ZDRC app, I get an error message that says "The request timed out due to either IP changed or invalid IP, Please login again". This returns almost instantly, so a timeout seems unlikely, and the DNS is correct as its the same address I use in the mobile browser that works fine.

Am I missing something? I couldn't find any documentation relating to setup requirements for the ZDRC app, so assume there's nothing special required.

Does the app support a hostname for the ZD or does it have to connect via IP only?

Re: Connection requirements for ZD Remote App

provoke_techs — Wed, 27 Apr 2016 01:17:41 GMT

Ok so have tested IP access and that works, so it appears the ZDRC app doesn't support hostname access. That's somewhat limiting. Oh well.

Hopefully this saves someone else a headache

Re: Connection requirements for ZD Remote App

craig_owens — Sun, 11 Oct 2020 02:42:47 GMT

I have exact same issue but it doesn't work with the ZD IP either. Returns instant reply same as post in OP.

Re: Connection requirements for ZD Remote App

syamantakomer — Mon, 12 Oct 2020 11:11:28 GMT

Hi All,

Just for info, ZD remote app is only supported till 10.3.0.0.362 version.

Regards,
Syamantak Omer

Re: Connection requirements for ZD Remote App

oleksii_vovk — Wed, 28 Oct 2020 11:30:48 GMT

I'm running 10.2.1.0 build 183 (recommended for ZD1200 as for now) and it looks like it's not compatible with ZDRC.

If you take a private key and check how ZDRC talks to ZD, you'll notice it authenticates using /admin/login.jsp, but the mentioned fw supports /admin10 only. At least if I try to submit a request using postman to /admin/ it always throws an internal error.

Authentication fails with an error, ZDRC doesn't work.

HTTP/1.1 500 Internal Server Error

Request Error

Error logged at the server

Enable EjsErrors to see errors in the browser.

Re: Connection requirements for ZD Remote App

syamantak_omer — Wed, 28 Oct 2020 11:39:19 GMT

Hi Chiverel,

Please open a support case with all the details you have.

Regards,

Syamantak Omer

Re: Connection requirements for ZD Remote App

jkrainak — Mon, 02 Nov 2020 16:48:34 GMT

Wondering if there was a resolution for this problem? I'm experiencing the same issue.

Re: Connection requirements for ZD Remote App

oleksii_vovk — Mon, 02 Nov 2020 17:16:04 GMT

What is your firmware version? Can you authenticate using the link

https://zd_ip/admin/login.jps

If not, it's very likely current ZDRC version doesn't work and it's not an issue of your configuration.

Re: Connection requirements for ZD Remote App

jkrainak — Mon, 02 Nov 2020 17:21:41 GMT

latest available firmware for ZD3000. The link above with my IP is 404 error

Re: Connection requirements for ZD Remote App

syamantakomer — Tue, 03 Nov 2020 11:19:18 GMT

Hi All,

If your ZD is running on 10.3.0.0.362 or older version and you are not able to use ZD remote control app, please open a support case with all the available information.

https://support.ruckuswireless.com/cases/new

Regards,

Syamantak Omer

Re: Connection requirements for ZD Remote App

jkrainak — Tue, 03 Nov 2020 14:47:41 GMT

Thanks, I'm running 10.2.1.0 build 183

Re: Connection requirements for ZD Remote App

alejandro_licht — Thu, 28 Jan 2021 10:19:55 GMT

Long story short:

add 10 after the admin in the url used to login to the zd.

use: https://a.b.c.d/admin10/login.jsp

and not: https://a.b.c.d/admin/login.jsp