topic Ruckus R300 recycling on boot up in Apps and SPoT

Ruckus R300 recycling on boot up

james_kopiyo — Fri, 02 Apr 2021 11:58:15 GMT

Hi, I reset my R300 and wanted to make it standalone. I downloaded and installed firmware version 104.0.0.0.1347 which is the same version I'm using on another R300. After completing the upgrade, the AP now reboots and I cannot ping it using the default 192.168.0.1 or get the configure.me SSID.

How can I log in to it and install a different firmware?

Re: Ruckus R300 recycling on boot up

syamantakomer — Fri, 02 Apr 2021 20:19:06 GMT

Hi James,

Perform a factory reset and then try again.

If you are still not able to access AP after factory reset, AP may have some issue and you may have to get it replaced.

Re: Ruckus R300 recycling on boot up

james_kopiyo — Sat, 03 Apr 2021 12:31:26 GMT

Hi, Thanks for the feedback. Factory reset means I hold the reset button, then power and keep holding for 15 seconds. Right?

Re: Ruckus R300 recycling on boot up

syamantakomer — Mon, 05 Apr 2021 14:51:37 GMT

Hi James,

Power up the AP, push and hold the reset button for at least 12 seconds, release the button and wait for AP to complete factory reset and boot up.

If problem persist, issue could be with the hardware.

Re: Ruckus R300 recycling on boot up

james_kopiyo — Mon, 05 Apr 2021 17:46:38 GMT

I’m afraid it didn’t work. How do I get in touch with ruckus support?

Re: Ruckus R300 recycling on boot up

syamantakomer — Mon, 05 Apr 2021 18:37:39 GMT

Hi James,

You can open a support case from below link.

https://support.ruckuswireless.com/cases/new