topic Re: Unable to connect to newly created Network in Apps and SPoT

Unable to connect to newly created Network

merone_ghebreyo — Sat, 06 Jul 2019 01:35:23 GMT

Ruckus Unleashed 510.

I went to through the popup screen to set up my new Ruckus AP and after setup there is an authentication failure that would not let me connect to the new created wireless network.

I already tried the hard factory reset and it does not go to the Configure-me-xxxx screen, it still recognizes the wireless network I created.

How can I reset my password?
How can I revert the AP to go back to "Configure-me-xxx" wireless network so I can attempt another set up using the app?

Re: Unable to connect to newly created Network

DarrelRhodes — Sun, 07 Jul 2019 18:34:23 GMT

Hi Merone,

Are you connecting to your Unleashed AP via an ethernet cable? This my be easier for the initial configuration if you are having issues connecting wirelessly.

In order to perform a factory default on the AP, you need to hold in the reset button by the Ethernet port for at least 20 seconds.

Further support and documentation can be found at: https://support.ruckuswireless.com/product_families/19-ruckus-unleashed

I hope that helps,
Darrel.

Re: Unable to connect to newly created Network

merone_ghebreyo — Mon, 08 Jul 2019 17:57:53 GMT

Hi Darrel,

Yes, the AP is being connected via an Ethernet cable. I have already tried the hard reset and am not getting the AP to revert to factory default settings.

Can you please advise how I can reset the password for the created network? Or other solutions to get the brand new AP working?

I'm at the very beginning stages in trying to connect this.

Re: Unable to connect to newly created Network

DarrelRhodes — Tue, 09 Jul 2019 07:58:42 GMT

Hi Merone,

Apologies it looks like you need to be connected to the setup SSID - please see further assistance here: https://support.ruckuswireless.com/articles/000005204

And a similar issue to yours reported here (where the above link is): https://forums.ruckuswireless.com/ruckuswireless/topics/default-super-password-after-factory-reset-f...

I hope this helps,
Darrel.