topic Re: SWAT for Android crash problem in Apps and SPoT

SWAT for Android crash problem

inay_ergunduz — Wed, 13 Aug 2014 15:46:50 GMT

Hi
I'm using a galaxy tab S 10" tablet running kitkat 4.4.2. I can run SWAT. I can add new project. I can add maps for the project (I'm adding projects right size not greater than 1,2MB and smaller than 1024x768). I'm adding AP's and start testing. After running speedflex SWAT crashes. Is there any workaround or a solution for this ??

Re: SWAT for Android crash problem

arsalan_habib — Thu, 14 Aug 2014 00:14:49 GMT

Hi Inay,

Thank you for contacting us. Can you please confirm the Application version you are using? And are you seeing the crash before the test begins or after the test progress view is displayed for a while?

Please feel free to directly contact me at arsalan.habib@ruckuswireless.com.

Thanks,
Arsalan Habib.
Mobile Apps Team.

Re: SWAT for Android crash problem

pedro_f_lix — Sun, 19 Oct 2014 23:50:54 GMT

Dear Arsalan, I hve exactly the same problem, we press the survey point it start the speedflex, the speed flex an it gives an error if you press any other option, it says that SWAT stoped

Re: SWAT for Android crash problem

pedro_f_lix — Sun, 19 Oct 2014 23:55:49 GMT

the version i'm using is 1.5.1
regards

Re: SWAT for Android crash problem

arsalan_habib — Mon, 20 Oct 2014 18:49:34 GMT

Thanks Pedro for contacting us. I am sorry you are seeing this problem.

Couple of things to check:

- Have you ensured that you have enough memory space on your device? The application creates files in the storage and saves data.
- Have you set the right IP in the Zap server settings? You can access the setting using the top right settings icon on the survey page.
- Can you also additionally tell me the size of the floorplan image you are loading into the survey?

Thanks,
Arsalan.

Re: SWAT for Android crash problem

inay_ergunduz — Tue, 21 Oct 2014 14:51:35 GMT

Hi Arsalan
I'm using the 1.5.1 version.
Well I'm using a Galaxy Tab S with 3 gig RAM (Which is highest so far).
It crashes when I select a map for test.
I'm setting th correct zonedirector IP for testing
The floorplan I'm using is a 50 KB png file.

Best regards

Re: SWAT for Android crash problem

johan_wolff — Fri, 19 Dec 2014 12:40:00 GMT

I have exactly the same issue