Laptops getting disconnected

network_adminis — Wed, 09 Nov 2022 17:51:49 GMT

Getting complaints that users are getting disconnected from the network. Cant figure out what is happening. I checked troubleshooting and I see the following. We can never get to the user fast enough to troubleshoot the issue when it is happening.

Nov 08 2022 10:21:34
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 10:40:23
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 11:12:50
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 11:14:33
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 12:11:24
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 13:30:09
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 14:26:10
Association Failure: STA Disassoc @ Unknown (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 15:25:40
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 15:29:03
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 18:25:47
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 18:28:11
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 23:26:01
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 08 2022 23:28:26
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 00:26:00
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 00:28:26
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 01:26:00
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 01:27:56
Client roamed to RSD-RJHS-336-R750W2 (8C:7A:15:20:39:A0) 5 GHz
Nov 09 2022 01:27:58
Client roamed to RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 01:28:25
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 03:26:07
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 03:28:32
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 05:29:25
Association Failure: STA Disassoc @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 06:34:26
Client associated (802.11) @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 06:36:50
Client disconnected @ RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz
Nov 09 2022 07:55:32
Client roamed to RSD-RES-240-R750W2 (8C:7A:15:1F:EE:D0) 5 GHz

Re: Laptops getting disconnected

Vineet_nejwala — Sun, 13 Nov 2022 07:51:45 GMT

Hi @network_adminis

What is the current vSZ version and AP code ? Can you follow below to get some details on failure and also log a case with Ruckus TAC with few AP support log and client MAC having issue to start with please.

https://www.youtube.com/watch?v=UFYgwlFFOEI

https://support.ruckuswireless.com/contact-us

Best Regards

Vineet

topic Re: Laptops getting disconnected in RUCKUS AI

Laptops getting disconnected

Re: Laptops getting disconnected