topic Re: premium support in RUCKUS AI

premium support

AkaneYamamoto — Mon, 07 Nov 2022 04:48:29 GMT

Hello, I am looking for a firmware download for my R850.
I would like to download the version 114.0.0.5585 of the zoneflex firmware for the R850.
Which page should I visit to access premium support?

And I am a Japanese female engineer.
Sorry if my words are wrong.

Re: premium support

Rao — Mon, 07 Nov 2022 11:06:23 GMT

Hi @AkaneYamamoto,

Please navigate to the page mentioned in below link to download the 114 solo version for R850.

https://support.ruckuswireless.com/software/2770-ruckus-solo-access-point-114-0-0-0-5585-ga-refresh2-software-release-r850

Regards,

Rao

Re: premium support

syamantakomer — Mon, 07 Nov 2022 15:12:10 GMT

Hello Akene,

Sorry for the trouble!

Standalone version which you are trying to access seems set to premium support only. This is not expected.

Allow me sometime to check this internally and get if fixed.

Re: premium support

syamantakomer — Mon, 07 Nov 2022 15:36:10 GMT

@AkaneYamamoto, could you try to access the link now and confirm?

Please note, you must login (guest user access works, no longer need premium access) and authenticate, in order to download the file.