topic Re: EAP failure in Analytics in RUCKUS AI

EAP failure in Analytics

tommy_kreutzfe1 — Thu, 19 Nov 2020 08:51:25 GMT

I have a few of these EAP failures in Analytics, and I can't seem to find out what is causing it.

If I look at the "Connection Event Details" the client suddenly gets a 802.11 Deauthentication after frame 4 in the 4-way handshake.

The SSID is just setup with a simple WPA2 preshared key, so no radius authentication.

Re: EAP failure in Analytics

syamantakomer — Thu, 19 Nov 2020 10:03:03 GMT

Hi Tommy,

You will need a OTA (radio) packet capture or AP support information to find the disconnection reason. On Analytics it will not show you the reason for disconnection/Deauthentication beyond this point.

Re: EAP failure in Analytics

tommy_kreutzfe1 — Thu, 19 Nov 2020 11:17:54 GMT

Hi Syamantak

Thanks for your reply 🙂

I have the support log from one of the AP, but can't really find anything that explains to me why the Deauthentication is sent to the client, could you maybe enlighten me to what to look for ??

Re: EAP failure in Analytics

syamantakomer — Thu, 19 Nov 2020 11:25:11 GMT

Hi Tommy,

AP support logs has very limited memory and may not keep the logs for a longer time span. Check the time stamp of AP support log start and end, see if that is covering the time of your client failure, if yes, search for "reason=" this will list up any log entry for any deauth/disconnection with client MAC.

If same client is failing again and again, it is better to connect the client again and run packet captures on the AP (direct option is available only in GUI of v/SZ) or quickly pull the support logs, after client gets disconnected.

Re: EAP failure in Analytics

ralph — Mon, 02 Sep 2024 05:54:03 GMT

Hi Syamantakomer, I have the same issue. I've gathered the support logs however, it didn't specify the reason of the disconnection. Appreciate your help.

Re: EAP failure in Analytics

teib2334 — Tue, 09 Sep 2025 13:58:15 GMT

Hi Syamantakomer, I am also having the same problem. Has anyone found a solution? Thanks