topic Re: Ruckus R510 ZoneDirector firmware in Admin and Licensing

Ruckus R510 ZoneDirector firmware

ison — Thu, 09 Oct 2025 03:03:57 GMT

Hello, my ZoneDirector version (9.13.3.0.41) and the current Unleashed firmware of the new R510 (110.0.0.0.663) require the download of the "Controlled Mode Firmware" compatible with ZoneDirector 9.13.3. Could you recommend a firmware version for me to download? I'm not sure which one to choose.

Re: Ruckus R510 ZoneDirector firmware

vasanth_edward — Thu, 09 Oct 2025 08:49:48 GMT

Hi Ison,

The version 110.0.0.0.663 is a standalone (solo) release. You may upgrade the R510 to version 114.0.0.0.6565 https://support.ruckuswireless.com/software/2765-ruckus-solo-access-point-114-0-0-0-6565-ga-software-release-r510

Once the upgrade is complete, please run the command below in the AP CLI and share the observation:

set director ip <ZD IP address>

Additionally, kindly provide the following information:

Are the AP and ZD in the same subnet, or are they connected via a WAN link?

AP CLI output of the following commands:

get director
get version
get ipmode wan
get rpki-cert issuer

Re: Ruckus R510 ZoneDirector firmware

ison — Fri, 10 Oct 2025 03:26:13 GMT

Vasanth Edward, thank you very much for replying to my message and answering my questions.

I have upgraded the firmware according to your instructions. And enter "set director ip <ZD IP address>" in the AP command line. Then I reconnected the AP device to the switch, and checked it in the AD backend. It still showed "A new AP requests to join, pending approval of the administrator". I have also agreed to connect at the access point. But it has always shown: "This Access Point has not yet been approved and connected. Click the 'Allow' action (if present) and wait for the AP to complete the connection."

Finally, I have attached the information you need. Still, your explanations and clarifications are much appreciated. Thank you very much!

Re: Ruckus R510 ZoneDirector firmware

ison — Fri, 10 Oct 2025 03:27:49 GMT

Re: Ruckus R510 ZoneDirector firmware

ison — Fri, 10 Oct 2025 03:34:26 GMT

I'm pondering whether it's because this version of the firmware is in the "solo" mode, rather than the "ZoneDirector controlled mode" firmware that I need.

Re: Ruckus R510 ZoneDirector firmware

ison — Sat, 11 Oct 2025 01:11:43 GMT

🍻

Re: Ruckus R510 ZoneDirector firmware

vasanth_edward — Mon, 13 Oct 2025 11:19:11 GMT

Hi Ison,

From the above response, it appears that the AP is not yet approved to join the ZD-managed network. Please click on the “Allow” option highlighted in the screenshot to permit the AP to join the ZD network.

Additionally, if you would like APs to automatically join the ZD network without requiring administrator approval each time, please enable the Approval option under Access Point Policies.

Please let me know if you have any queries and confirm whether the AP has successfully joined the network.

Re: Ruckus R510 ZoneDirector firmware

ison — Tue, 14 Oct 2025 01:33:46 GMT

According to the normal procedure, it should have been usable normally, but unfortunately, he just couldn't use it.

Re: Ruckus R510 ZoneDirector firmware

vasanth_edward — Wed, 15 Oct 2025 15:24:38 GMT

Hi Ison,

Thank you for your response.

Please ensure that the user account you are logging in with has administrator privileges to add and configure APs. You can find the option to approve the AP under Configure → Access Points → Approval Options.

Additionally, I suggest changing the language settings in the ZD interface to English, performing the steps mentioned above, and sharing a screenshot once done.

Re: Ruckus R510 ZoneDirector firmware

ison — Thu, 16 Oct 2025 02:24:50 GMT

Re: Ruckus R510 ZoneDirector firmware

vasanth_edward — Thu, 16 Oct 2025 17:30:19 GMT

Hi Ison,

From the screenshot you shared, I can see that Auto-Approval is enabled. In this case, you should not be receiving messages such as:

“A new AP requests to join, pending approval of the administrator.”

“This Access Point has not yet been approved and connected. Click the 'Allow' action (if present) and wait for the AP to complete the connection.”

To investigate this further, please open a support case with us so we can arrange a remote session and troubleshoot the issue. You can open a case using the following link: https://support.ruckuswireless.com/contact-us

https://support.ruckuswireless.com/contact-us