https://community.ruckuswireless.com/t5/Admin-and-Licensing/ASSOCIATE-PARTNER-SUPPORT/m-p/45170#M23 <P>With Associate Partner Support, Ruckus support partners provide Level 1 support services to end-users, with support engineers trained and certified on Ruckus Wireless products. If an event requires escalation to Ruckus support, our partners will open a case on your behalf and provide you with updates on the status of the issue.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sowmya_sowmya_0-1654854444669.png" style="width: 794px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2743i76C538F9F13D60D4/image-dimensions/794x254?v=v2" width="794" height="254" role="button" title="sowmya_sowmya_0-1654854444669.png" alt="sowmya_sowmya_0-1654854444669.png" /></span></P> <P><STRONG>Ruckus Support Case Priorities and Service Level Agreements</STRONG></P> <P>In the event partners require Ruckus assistance on high-priority cases, the below SLAs will apply from Ruckus to the partner. Partners are responsible for the SLAs to their customers. All hours and days are calendar hours and days.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sowmya_sowmya_1-1654854444671.png" style="width: 785px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2742i53F7D832315995D0/image-dimensions/785x159?v=v2" width="785" height="159" role="button" title="sowmya_sowmya_1-1654854444671.png" alt="sowmya_sowmya_1-1654854444671.png" /></span></P> <P>&nbsp;</P> Fri, 10 Jun 2022 09:48:16 GMT sowmya_sowmya 2022-06-10T09:48:16Z https://community.ruckuswireless.com/t5/Admin-and-Licensing/ASSOCIATE-PARTNER-SUPPORT/m-p/45170#M23 <P>With Associate Partner Support, Ruckus support partners provide Level 1 support services to end-users, with support engineers trained and certified on Ruckus Wireless products. If an event requires escalation to Ruckus support, our partners will open a case on your behalf and provide you with updates on the status of the issue.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sowmya_sowmya_0-1654854444669.png" style="width: 794px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2743i76C538F9F13D60D4/image-dimensions/794x254?v=v2" width="794" height="254" role="button" title="sowmya_sowmya_0-1654854444669.png" alt="sowmya_sowmya_0-1654854444669.png" /></span></P> <P><STRONG>Ruckus Support Case Priorities and Service Level Agreements</STRONG></P> <P>In the event partners require Ruckus assistance on high-priority cases, the below SLAs will apply from Ruckus to the partner. Partners are responsible for the SLAs to their customers. All hours and days are calendar hours and days.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sowmya_sowmya_1-1654854444671.png" style="width: 785px;"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2742i53F7D832315995D0/image-dimensions/785x159?v=v2" width="785" height="159" role="button" title="sowmya_sowmya_1-1654854444671.png" alt="sowmya_sowmya_1-1654854444671.png" /></span></P> <P>&nbsp;</P> Fri, 10 Jun 2022 09:48:16 GMT https://community.ruckuswireless.com/t5/Admin-and-Licensing/ASSOCIATE-PARTNER-SUPPORT/m-p/45170#M23 sowmya_sowmya 2022-06-10T09:48:16Z