topic End user /Partner support activation in Admin and Licensing https://community.ruckuswireless.com/t5/Admin-and-Licensing/End-user-Partner-support-activation/m-p/34815#M2 <UL> <LI>Customer to open the Support Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/VAR for the order</LI> <LI>Login to Ruckus support portal: <A href="https://support.ruckuswireless.com">https://support.ruckuswireless.com</A></LI> <LI>Click on&nbsp;<STRONG>Activate Purchase</STRONG></LI> <LI>Enter the activation code "SUP-123456-AAA-BBB-CCC" in the box</LI> <LI>Review the order, accept the terms and conditions and click on&nbsp;<STRONG>Activate Purchase</STRONG></LI> <LI>Click on the Hyperlink for the product code. This is a very important step, as this binds the product SN to the support contract</LI> <LI>Enter the product SN and click on&nbsp;<STRONG>Validate Serial Number</STRONG></LI> </UL> <P style="margin: 0;">Note: If the support purchased is on 2 or more quantities, you need to go back, click on the hyperlink and repeat the process And the support is activated</P> Thu, 23 Sep 2021 16:07:53 GMT sowmya_sowmya 2021-09-23T16:07:53Z End user /Partner support activation https://community.ruckuswireless.com/t5/Admin-and-Licensing/End-user-Partner-support-activation/m-p/34815#M2 <UL> <LI>Customer to open the Support Purchase Acknowledgement (SPA) email that was received from Ruckus/Disti/VAR for the order</LI> <LI>Login to Ruckus support portal: <A href="https://support.ruckuswireless.com">https://support.ruckuswireless.com</A></LI> <LI>Click on&nbsp;<STRONG>Activate Purchase</STRONG></LI> <LI>Enter the activation code "SUP-123456-AAA-BBB-CCC" in the box</LI> <LI>Review the order, accept the terms and conditions and click on&nbsp;<STRONG>Activate Purchase</STRONG></LI> <LI>Click on the Hyperlink for the product code. This is a very important step, as this binds the product SN to the support contract</LI> <LI>Enter the product SN and click on&nbsp;<STRONG>Validate Serial Number</STRONG></LI> </UL> <P style="margin: 0;">Note: If the support purchased is on 2 or more quantities, you need to go back, click on the hyperlink and repeat the process And the support is activated</P> Thu, 23 Sep 2021 16:07:53 GMT https://community.ruckuswireless.com/t5/Admin-and-Licensing/End-user-Partner-support-activation/m-p/34815#M2 sowmya_sowmya 2021-09-23T16:07:53Z