topic How to provide Admin access to a new user in the support portal in Admin and Licensing https://community.ruckuswireless.com/t5/Admin-and-Licensing/How-to-provide-Admin-access-to-a-new-user-in-the-support-portal/m-p/34814#M1 <P style="margin: 0;">The customer can request his account administrator to make him an administrator for his account.&nbsp;</P> <P style="margin: 0;">Below are steps to followed by the administrator-&nbsp;</P> <UL style=""> <LI>log into the support with your login information.&nbsp;</LI> <LI>Go to My support account&nbsp;</LI> <LI>clicks View All for Users--Next page will be the Account Users list</LI> </UL> <DIV style="text-align: center;"> <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_7fbda097633d45a8e91fc1aef3f5362b_1-ec00417b-50f7-422a-8a20-4b645d0f4f18-46734060.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2365i01755A78C1B3C41E/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_614ca5ec7e1cc7666171cd13_7fbda097633d45a8e91fc1aef3f5362b_1-ec00417b-50f7-422a-8a20-4b645d0f4f18-46734060.png" alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_7fbda097633d45a8e91fc1aef3f5362b_1-ec00417b-50f7-422a-8a20-4b645d0f4f18-46734060.png" /></span> </DIV> <UL> <LI>Check/uncheck the Administrator box to provide/delete the admin access to the support portal.</LI> </UL> <DIV style="text-align: center;"> <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_ea1e15cddfa6bc992fe1c2b5b90bbebb_2-06c78c46-0a95-4893-a689-c97b8d66ccb3-47657581.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2366i8A26E9CA21B892D3/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_614ca5ec7e1cc7666171cd13_ea1e15cddfa6bc992fe1c2b5b90bbebb_2-06c78c46-0a95-4893-a689-c97b8d66ccb3-47657581.png" alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_ea1e15cddfa6bc992fe1c2b5b90bbebb_2-06c78c46-0a95-4893-a689-c97b8d66ccb3-47657581.png" /></span> </DIV> <P> </P> Thu, 23 Sep 2021 16:06:04 GMT sowmya_sowmya 2021-09-23T16:06:04Z How to provide Admin access to a new user in the support portal https://community.ruckuswireless.com/t5/Admin-and-Licensing/How-to-provide-Admin-access-to-a-new-user-in-the-support-portal/m-p/34814#M1 <P style="margin: 0;">The customer can request his account administrator to make him an administrator for his account.&nbsp;</P> <P style="margin: 0;">Below are steps to followed by the administrator-&nbsp;</P> <UL style=""> <LI>log into the support with your login information.&nbsp;</LI> <LI>Go to My support account&nbsp;</LI> <LI>clicks View All for Users--Next page will be the Account Users list</LI> </UL> <DIV style="text-align: center;"> <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_7fbda097633d45a8e91fc1aef3f5362b_1-ec00417b-50f7-422a-8a20-4b645d0f4f18-46734060.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2365i01755A78C1B3C41E/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_614ca5ec7e1cc7666171cd13_7fbda097633d45a8e91fc1aef3f5362b_1-ec00417b-50f7-422a-8a20-4b645d0f4f18-46734060.png" alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_7fbda097633d45a8e91fc1aef3f5362b_1-ec00417b-50f7-422a-8a20-4b645d0f4f18-46734060.png" /></span> </DIV> <UL> <LI>Check/uncheck the Administrator box to provide/delete the admin access to the support portal.</LI> </UL> <DIV style="text-align: center;"> <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_ea1e15cddfa6bc992fe1c2b5b90bbebb_2-06c78c46-0a95-4893-a689-c97b8d66ccb3-47657581.png"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2366i8A26E9CA21B892D3/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_614ca5ec7e1cc7666171cd13_ea1e15cddfa6bc992fe1c2b5b90bbebb_2-06c78c46-0a95-4893-a689-c97b8d66ccb3-47657581.png" alt="Image_ images_messages_614ca5ec7e1cc7666171cd13_ea1e15cddfa6bc992fe1c2b5b90bbebb_2-06c78c46-0a95-4893-a689-c97b8d66ccb3-47657581.png" /></span> </DIV> <P> </P> Thu, 23 Sep 2021 16:06:04 GMT https://community.ruckuswireless.com/t5/Admin-and-Licensing/How-to-provide-Admin-access-to-a-new-user-in-the-support-portal/m-p/34814#M1 sowmya_sowmya 2021-09-23T16:06:04Z