topic Re: R510 Factory Reset Incomplete or Hung? in Access Points - Indoor and Outdoor

R510 Factory Reset Incomplete or Hung?

brian_hiatt_529 — Tue, 21 Apr 2020 21:15:31 GMT

I have a "new to me" R510 access point that I can't seem to get into.

I've done the hold the reset button for over 6 seconds procedure several times now.

If the unit is on my lan via a port on my PoE switch, it gets an IP from my DHCP server, and also sets up the Configure.me-xxxx Wireless lan.

But I can not ssh or get https to respond on the IP issued by my DHCP server. It does respond to ping though. I have verified that the IP address I'm pinging has a MAC address that matches the MAC address on the R510's label, so I know I've got the right IP.

If I connect to the Configure.me-xxx SSID with the unit's serial number as the password, it doesn't issue an IP address to my client.

If I bring it up directly connected to my PC using a POE injector, it configures itself with the 192.168.0.1 IP address and using a hard coded 192.168.0.10 address on the PC I can ping it, but again I can't get SSH or https to respond at 192.168.0.1. Connecting a client to the Configure.Me-xxxx WiFi network works, but the client doesn't get issued an IP address and I can not connect to the unit.

I don't know the history of this unit, nor what firmware level it is running other than it must be some version of Unleashed due to the Configure.Me-xxxx wireless lan it creates.

Are there any other tricks I could try to get this unit to try and respond?

Thanks,
Brian

Re: R510 Factory Reset Incomplete or Hung?

michael_brado — Tue, 21 Apr 2020 21:50:40 GMT

Hi Brian,

Welcome to the Ruckus family. You have an AP running Unleashed firmware, that behaves differently
than our Solo/Standalone image or SmartZone/ZoneDirector controller managed. Here is a public KBA
that describes how you must use the Configure.Me SSID to access the AP. Then, you can consider if you
like the Unleashed environment, or want to use the Solo image/mode.

https://support.ruckuswireless.com/articles/000005204

https://support.ruckuswireless.com/articles/000005193

Re: R510 Factory Reset Incomplete or Hung?

brian_hiatt_529 — Wed, 22 Apr 2020 04:21:41 GMT

Hi Michael,
I've used the first doc's procedure before. That's what's not working.
Attempting to connect via http or https to the DHCP address on the ethernet LAN side fails with "ERR_CONNECTION_TIMED_OUT" in Chrome. I don't get the certificate error warning like shown in your first document.

If I connect a device (iPad or Laptop) to the Configure.Me-XXYYZZ SSID and use the AP's serial number as the password, the WiFi joins, but the device doesn't get an IP address from the AP. The device then configures a auto-configuration IP in the 169.254.x.x subnet range. Attempting to browse to unleashed.ruckuswireless.com results in the following error on Chrome:

This site can’t be reached

unleashed.ruckuswireless.com’s server IP address could not be found.

Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

FYI - I can't access the second link you posted, even when logging in.

Thanks,
Brian

Re: R510 Factory Reset Incomplete or Hung?

syamantakomer — Wed, 22 Apr 2020 12:27:22 GMT

Hi Brian,

Start fresh with a factory reset.

You have mentioned "6 seconds" but actual factory reset will only triggers when you push and hold the reset button for 10 or more seconds.

Step-1: Make sure AP is getting power. Use a clip to push and hold reset button for 12 seconds. Wait for device to reboot and come online (Observe power status LED to turn flashing or stable green).

Step-2: Hookup the AP to POE injector with your laptop and assign 192.168.0.10/24 (gateway blank) IP address to your laptop. Try to ping your own IP and then APs default IP 192.168.0.1

or

Connect the AP to network and check what IP it gets from DHCP server. Ping the IP address.

Step-3: If you are able to ping, try to access the IP over browser and also try SSH into it with. Check if you get login prompt. Proceed further if you get access.

If still it is not working, device may be faulty and you may need to replace it.

Re: R510 Factory Reset Incomplete or Hung?

michael_brado — Wed, 22 Apr 2020 15:53:23 GMT

Hi Brian, I think as Syamantak suggests, you just need to pre-configure your PC IP to 192.168.0.x (anything but .1, which is the AP).

Re: R510 Factory Reset Incomplete or Hung?

brian_hiatt_529 — Thu, 23 Apr 2020 17:56:57 GMT

Hi Michael and Syamantak,
Here's the latest:

Held the reset button down for 20 seconds. At about the 9 second mark the power light went red, and stayed red until I released the button.
Unit reboots, power is solid green ctrl is blinking green.
Picks up DHCP address 192.168.1.131
Ping to 192.168.1.131 is successful.
Putty/Ssh connection to 192.168.1.131 fails. "Network error: Connection Refused".
Chrome connection via https to 192.168.1.131 fails:

192.168.1.131 refused to connect.

Try:

Checking the connection
Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

Configure.Me-29ed40 SSID is up. I can connect with serial number as password.
Wireless client gets no IP address. Wireless client auto-configures at 169.254.40.175. Wireless client can not connect to anything. No DNS server, so can not resolve "unleashed.ruckuswireless.com" to bring up configuration GUI.

Try 2:
Set laptop IP to 192.168.0.10/24. No DNS no gateway.
Use Ruckus POE Injector to power unit.
Laptop -> POE Injector -> R510
Power on 510, wait till up, hold reset button for 15 seconds.
Power light goes red at about the 9 second count, stays red until I release the button.
Unit reboots, power is solid green, CTL is blinking green.
Laptop can ping 192.168.0.1
SSH and https to 192.168.0.1 fail as documented above.
Can connect to the "Configure-Me-29ed40" SSID using serial number as password.
Same issue as above with no DHCP and wireless client auto-configuring on the 169.254.x.y network.

Before you all tell me to get a new unit, is there anything than can be done with the USB port, or possibly a serial port inside if I take off the cover?

Thanks,
Brian

Re: R510 Factory Reset Incomplete or Hung?

syamantakomer — Thu, 23 Apr 2020 18:21:30 GMT

Hi Brian,

Connection refused on SSH is weird because SSH is by default open even when AP is managed by a controller.

Could you try configuring 192.168.0.10/24 IP and connect to configure.me SSID. Check if you are able to access AP over its default IP 192.168.0.1 (make sure device is not connected to your network else it will get some other IP address).

If this is also not working then there is no other way to troubleshoot further.

Opening device cover is not recommended as your device warranty will be void if you open it.

Regards,
Syamantak Omer

Re: R510 Factory Reset Incomplete or Hung?

brian_hiatt_529 — Thu, 23 Apr 2020 19:54:38 GMT

Hi Syamantak,
Please see my comment above:

I already tried the 192.168.0.10/24 setup.

Try 2:
Set laptop IP to 192.168.0.10/24. No DNS no gateway.
Use Ruckus POE Injector to power unit.
Laptop -> POE Injector -> R510
Power on 510, wait till up, hold reset button for 15 seconds.
Power light goes red at about the 9 second count, stays red until I release the button.
Unit reboots, power is solid green, CTL is blinking green.
Laptop can ping 192.168.0.1
SSH and https to 192.168.0.1 fail as documented above.
Can connect to the "Configure-Me-29ed40" SSID using serial number as password.
Same issue as above with no DHCP and wireless client auto-configuring on the 169.254.x.y network.

Re: R510 Factory Reset Incomplete or Hung?

syamantakomer — Fri, 24 Apr 2020 10:28:53 GMT

Hi Brian,

In Try 2, have you tried accessing the AP default IP when you were connected to configure.me SSID? If yes, have you assigned 192.168.0.10/24 IP? Because you have mentioned

"Same issue as above with no DHCP and wireless client auto-configuring on the 169.254.x.y network.".

Re: R510 Factory Reset Incomplete or Hung?

brian_hiatt_529 — Fri, 24 Apr 2020 18:33:02 GMT

Yes, but there is no route to 192.168.0.1/24 from 169.254.10.54/16. I can't get there.

Re: R510 Factory Reset Incomplete or Hung?

syamantakomer — Fri, 24 Apr 2020 19:07:21 GMT

I don't think Unleashed is passing that IP, it is self assigned APIPA IP by client it self .

To get a route to 192.168.0.1/24, you have to manually configure the IP on your device while you are connected to wireless and then access unleashed.ruckuswireless.com or 192.168.0.1

Re: R510 Factory Reset Incomplete or Hung?

brian_hiatt_529 — Fri, 24 Apr 2020 21:28:34 GMT

ok, now I see what you're getting at.

Power up using just the POE injector with no ethernet. I get blinking power and ctl. Set WiFi adapter to 192.168.0.10/24 manually, set gateway and DNS to 192.168.0.1. Connect to Configure.Me-29ED40 SSID using serial number as password.

Can not ping 192.168.0.1
DNS times out looking for unleashed.ruckuswireless.com and can't bring it up in a broswer.

Re: R510 Factory Reset Incomplete or Hung?

syamantakomer — Mon, 27 Apr 2020 12:26:11 GMT

Hi Brien,

I think its the time to replace this AP as It could be faulty.

Regards,
Syamantak Omer

Re: R510 Factory Reset Incomplete or Hung?

hayward_kong — Mon, 25 May 2020 02:25:28 GMT

hey Brian,

sounds like maybe there was an incomplete flash of the R510 to unleashed. sometimes I know some people don't give it enough time to flash it to unleashed and it bricks it ... question is if they went from sz directly to unleashed... since it's best to make sure it's flash to solo if coming from ZD/SZ firmware and then flashing it to unleashed.

There's a serial port on the R510 internally and pins are on there so no need to solder on pins...... at least it's not completely bricked...

I've never done a recovery via serial yet on a Ruckus.

Re: R510 Factory Reset Incomplete or Hung?

walt_kreitler — Sun, 19 Jul 2020 17:12:59 GMT

Don't know how this ended, but did you have any luck?

Re: R510 Factory Reset Incomplete or Hung?

brian_hiatt_529 — Mon, 20 Jul 2020 04:28:47 GMT

Nope. Into the e-Waste bin it went, and I found another one to use instead.

Re: R510 Factory Reset Incomplete or Hung?

sudershan_gupta — Sun, 08 Aug 2021 17:35:00 GMT

I have a T710 and very similar issue. It gets assigned an ip and can be seen with log in screen on browser but cannot sign in with default credentials even after hard reset. Can ping and good but cannot log in with Putty as credentials are not known. When I try connecting with laptop, no go either. Have power solid green and CTL blinking every 2 seconds green, no other lights or cannot see configure me either.

Re: R510 Factory Reset Incomplete or Hung?

syamantakomer — Mon, 09 Aug 2021 15:12:15 GMT

@sudershan_gupta after factory reset did you setup it again or you got the same login page like before?

Basic thing is, if you have more than two APs, you have to reset them on and none of the APs should be online with old configuration, else any available AP will become master and resetting the one AP will not do anything than flashing and rejoining the master AP again.

Re: R510 Factory Reset Incomplete or Hung?

Terry — Fri, 16 Sep 2022 14:37:19 GMT

"Check if you get login prompt. Proceed further if you get access."

I think the reason why some people would do hard reset is because they don't know the password, correct? Giving the advice to "proceed further" does not seem helpful at all.