topic Re: R710 and Cloud in Access Points - Indoor and Outdoor https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R710-and-Cloud/m-p/34540#M9785 <P style="margin: 0;">Hello,</P> <P style="margin: 0;"></P> <P style="margin: 0;">Ruckus Cloud APs operate on SmartZone code-train firmware and any version in the SZ5.2 AP code will automatically connect to Ruckus Cloud.&nbsp; It's likely SZ 5.1.2 AP software and onwards will also connect automatically.</P> <P style="margin: 0;"></P> <P style="margin: 0;">Standalone AP firmware 114 will also automatically connect to Ruckus Cloud.</P> <P style="margin: 0;"></P> <P style="margin: 0;">If you are having connectivity issues and your APs are not connecting to Ruckus Cloud, I would recommend you check your firewall and router ports configuration. More information is here: <A href="https://docs.cloud.ruckuswireless.com/GUID-7B79A19A-2419-4AE8-A4C7-329FF6C34A08.html" target="_blank" rel="noopener noopener noreferrer">https://docs.cloud.ruckuswireless.com/GUID-7B79A19A-2419-4AE8-A4C7-329FF6C34A08.html</A></P> <P style="margin: 0;"></P> <P style="margin: 0;">I hope that helps,<BR />Darrel.</P> Fri, 17 Sep 2021 13:13:23 GMT DarrelRhodes 2021-09-17T13:13:23Z R710 and Cloud https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R710-and-Cloud/m-p/34539#M9784 <P style="margin: 0;">Hi All,</P> <P style="margin: 0;">I have Two R710 and Cloud account. Recently R710, disconnecting(heart beat lost) and another R710 is connecting to cloud at all. Kindly suggest me which firmware will work for Ruckus cloud. R710 firmware and cloud versions mentioned below.&nbsp;</P> <DIV> R710: 114.0.0.0.6565 </DIV> <DIV> Cloud Version:21.06.11 </DIV> <DIV> Thank you </DIV> <DIV> Durga </DIV> Fri, 17 Sep 2021 11:36:12 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R710-and-Cloud/m-p/34539#M9784 durgaprasad_cho 2021-09-17T11:36:12Z Re: R710 and Cloud https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R710-and-Cloud/m-p/34540#M9785 <P style="margin: 0;">Hello,</P> <P style="margin: 0;"></P> <P style="margin: 0;">Ruckus Cloud APs operate on SmartZone code-train firmware and any version in the SZ5.2 AP code will automatically connect to Ruckus Cloud.&nbsp; It's likely SZ 5.1.2 AP software and onwards will also connect automatically.</P> <P style="margin: 0;"></P> <P style="margin: 0;">Standalone AP firmware 114 will also automatically connect to Ruckus Cloud.</P> <P style="margin: 0;"></P> <P style="margin: 0;">If you are having connectivity issues and your APs are not connecting to Ruckus Cloud, I would recommend you check your firewall and router ports configuration. More information is here: <A href="https://docs.cloud.ruckuswireless.com/GUID-7B79A19A-2419-4AE8-A4C7-329FF6C34A08.html" target="_blank" rel="noopener noopener noreferrer">https://docs.cloud.ruckuswireless.com/GUID-7B79A19A-2419-4AE8-A4C7-329FF6C34A08.html</A></P> <P style="margin: 0;"></P> <P style="margin: 0;">I hope that helps,<BR />Darrel.</P> Fri, 17 Sep 2021 13:13:23 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R710-and-Cloud/m-p/34540#M9785 DarrelRhodes 2021-09-17T13:13:23Z Re: R710 and Cloud https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R710-and-Cloud/m-p/46807#M12985 <P>Hi Darrel,</P><P>Thank you very much. Sorry for the late reply.</P><P>Durga</P> Fri, 07 Oct 2022 05:57:23 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R710-and-Cloud/m-p/46807#M12985 durgaprasad_cho 2022-10-07T05:57:23Z