topic Re: R710 AP image for vSZ carrier in Access Points - Indoor and Outdoor

R710 AP image for vSZ carrier

randy_rosario — Thu, 06 Aug 2015 01:30:10 GMT

Where to download or get the AP image for R710 to be recognize by vSZ carrier?

Re: R710 AP image for vSZ carrier

kieran_oakes — Thu, 06 Aug 2015 07:53:30 GMT

You would need to contact Ruckus Support, I had this exact same issue yesterday and they promptly sent me the correct firmware.

Re: R710 AP image for vSZ carrier

dionis_taveras — Thu, 06 Aug 2015 13:16:03 GMT

The R710 is supported in release version 3.1.1 which can be downloaded from the support website at support.ruckuswireless.com or as mentioned by Kieran, you can contact support and a copy of this image can be sent to you.

Regards,

Re: R710 AP image for vSZ carrier

michael_brado — Thu, 06 Aug 2015 16:10:32 GMT

And here are helpful instructions to connect a new AP to the vSZ / SZ-100 platform.

https://support.ruckuswireless.com/answers/000004230

Re: R710 AP image for vSZ carrier

michael_brado — Thu, 06 Aug 2015 16:14:37 GMT

And the base image firmware (will join either ZD or SCG-200/vSZ/SZ-100 platforms, and auto-upgrade firmware from controller),
is version 100.2.0.0.336:

https://support.ruckuswireless.com/software/760-standalone-ap-software-100-2-0-0-336-r710

Re: R710 AP image for vSZ carrier

michael_brado — Thu, 06 Aug 2015 16:20:48 GMT

That's the version that should come installed on your R710 in fact.
If you haven't yet connected your R710 to a controller, can you tell me what version you have/had originally Randy?
If you SSH into your AP's IP address, use (super / sp-admin) login credentials,
and run the 'get version' command.
I hope you might find the 'set scg ip a.b.c.d' etc, from the first KBA to be what you need/needed?

Re: R710 AP image for vSZ carrier

randy_rosario — Fri, 07 Aug 2015 02:11:40 GMT

Thank you all for the replies. I already found out that there is an option in GUI to enter the controller IP address instead of doing the conventional way of set scg ip wherein the command is not working anymore on the new FW.

Re: R710 AP image for vSZ carrier

martin_martin — Mon, 04 Jan 2016 21:57:08 GMT

hi Randy,
correct as of the new 100.x.x.x base image we use "set director ""

kind regards
Martin

Re: R710 AP image for vSZ carrier

seanmuir — Mon, 04 Jan 2016 22:43:34 GMT

Also ensure you enable the discovery agent on the AP CLI:

set discovery-agent enable

Note: This is down to sometimes when you flash the AP with the Base 100 image that the discovery agent is disabled and the AP will not join the SCG.

Also you'll want to ensure that the lwapp2scg is enabled on the SCG too or the AP with base 100 image wont join:

configure
lwapp2scg
policy accept-all
exit

Good luck

Re: R710 AP image for vSZ carrier

lisandro_qui_on — Wed, 17 Feb 2016 16:46:38 GMT

Hello, I'm trying to connect a new AP R710 (version 100.2.0.0.336) to my vSZ hosted with Google Compute Engine VM. I was able to SSH connect to the AP and entered the following:

set discovery-agent enable
set director ip "vsz external IP with Google"

However, I still can't see the AP on my vSZ (version 3.2.0.0.790), please help.

Thank you.

Re: R710 AP image for vSZ carrier

dionis_taveras — Wed, 17 Feb 2016 16:53:54 GMT

Lisandro,

Ensure that if the vSZ is behind a firewall, you have opened up ports 11443, 11223, 22, 443, 91, 21 at least.

Thanks,

Re: R710 AP image for vSZ carrier

lisandro_qui_on — Wed, 17 Feb 2016 16:59:33 GMT

Thank you Dionis, which protocol ports, TCP?

Re: R710 AP image for vSZ carrier

dionis_taveras — Wed, 17 Feb 2016 17:01:11 GMT

TCP for all, but 12223 which is UDP.

Re: R710 AP image for vSZ carrier

lisandro_qui_on — Wed, 17 Feb 2016 17:13:41 GMT

telnet 443 is not connecting, but I do have it opened in the firewall:

What am I missing?

Re: R710 AP image for vSZ carrier

dionis_taveras — Wed, 17 Feb 2016 17:15:57 GMT

443 is HTTPS, it may not connect. Make sure you don't have conflicting rules on that port.

Re: R710 AP image for vSZ carrier

lisandro_qui_on — Wed, 17 Feb 2016 18:41:09 GMT

Done as instructed, but still no luck, how do I make sure I don't have any conflicts on the 443? The telnet on 443 is not connecting.

Re: R710 AP image for vSZ carrier

dionis_taveras — Wed, 17 Feb 2016 23:41:16 GMT

You could do a tcp trace and find out if any of those ports is being blocked somewhere..

Re: R710 AP image for vSZ carrier

ali_db0udsohr2q — Wed, 06 Sep 2017 16:19:31 GMT

This base image won't join the VSZ. "set scg" command is not even available.

Re: R710 AP image for vSZ carrier

ali_db0udsohr2q — Thu, 07 Sep 2017 14:37:08 GMT

tried the "set director" command as well but it would not connect to the VSZ

Re: R710 AP image for vSZ carrier

michael_brado — Thu, 07 Sep 2017 15:58:50 GMT

Ali, what version of firmware is running on the AP? Have you done a factory default to reset it first maybe?
The Solo AP images (100. x series) should join either ZD or SZ controllers, when directed by DHCP, DNS,
or the "set director ip a.b.c.d" or "set scg ip a.b.c.d" followed by a "reboot".

Can you ping the vSZ from the LAN your AP is on? (ie, going thru local switches only, or NAT/router, or VPN, etc)?