https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/User-guest-accounts-expired-even-those-with-a-year-to-come/m-p/34050#M9615 Hi All, <BR /><BR /> Just got a call from a customer that since this afternoon all her users on their guest network started complaining that their guest passes where expired, even those issued for a year period. The year is not yet over but still everybody was kicked-out. <BR /><BR /> Our obvious thought was that due to some odd reason the time on the ZoneDirector was reset to factory defaults due to a power-cut, however we were not able to get that confirmed with our customer yet. <BR /><BR /> Are there any known reasons why this could have happened and what to do to remedy the issue? <BR /><BR /> Kind Regards, <BR /><BR /> Arthur Steijlen Mon, 14 Oct 2013 15:13:27 GMT arthur_steijlen 2013-10-14T15:13:27Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/User-guest-accounts-expired-even-those-with-a-year-to-come/m-p/34050#M9615 Hi All, <BR /><BR /> Just got a call from a customer that since this afternoon all her users on their guest network started complaining that their guest passes where expired, even those issued for a year period. The year is not yet over but still everybody was kicked-out. <BR /><BR /> Our obvious thought was that due to some odd reason the time on the ZoneDirector was reset to factory defaults due to a power-cut, however we were not able to get that confirmed with our customer yet. <BR /><BR /> Are there any known reasons why this could have happened and what to do to remedy the issue? <BR /><BR /> Kind Regards, <BR /><BR /> Arthur Steijlen Mon, 14 Oct 2013 15:13:27 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/User-guest-accounts-expired-even-those-with-a-year-to-come/m-p/34050#M9615 arthur_steijlen 2013-10-14T15:13:27Z