topic Possible to direct connect devices to ruckus switch to provide etherent? in Access Points - Indoor and Outdoor

Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Wed, 26 Aug 2020 14:58:40 GMT

Hello, I recently moved into an apartment where they are using R510's to provide internet. So far the performance is less than adequate for gaming what so ever, constant disconnects and ping spikes. I was wondering if I could take the PoE ethernet cable out of the r510, install a PoE switch and run that to my ethernet from the new switch to my devices and also to the r510?

Thanks

Re: Possible to direct connect devices to ruckus switch to provide etherent?

syamantakomer — Wed, 26 Aug 2020 15:11:40 GMT

Hi Jared,

Could you provide the network topology diagram, so that we can understand how devices are connected correctly and how you want connect them later.

If I am understanding it correctly, there will be no different because you are just adding one more device to the network path between internet to R510.

Please provide more information like how devices are connected to each other and to the internet, AP is managed by a controller or standalone or Unleashed.

Also confirm what speeds you are getting and what is the expected speed.

Regards,
Syamantak Omer

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Wed, 26 Aug 2020 15:15:50 GMT

Thanks for the reply, I am currently in contact with the people who have installed the system to possibly get more info on how the network is setup. Hopefully they can provide me that info, and if/when they do I'll post it here.

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Wed, 26 Aug 2020 17:08:43 GMT

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Wed, 26 Aug 2020 17:10:59 GMT

Well I'm still waiting to hear back from them, in the meantime I tried to take the Ethernet out of the r510 and insert it into my laptop to see if I get anything and it was just showing "unidentified network - no internet". So my question is how is it possible the r510 works off that Ethernet but when I hardwired it to my computer I get no internet access?

Thanks,
Jared

Re: Possible to direct connect devices to ruckus switch to provide etherent?

andrew_giancol1 — Wed, 26 Aug 2020 17:12:40 GMT

Lots of ways, including tunnels and ACLs Try using Wireshark to see if there's an ACL or other "Port security" program in play.

Re: Possible to direct connect devices to ruckus switch to provide etherent?

syamantakomer — Wed, 26 Aug 2020 17:17:03 GMT

Hi Jared,

Plug the R510 back, access its GUI and check if it has static IP assigned to it or dynamic.

If AP has static IP and there is no DHCP server configured on the router/modem then you will not get IP while connect directly to ethernet.

What Andrew suggested also possible so check both.

Regards,
Syamantak Omer

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Wed, 26 Aug 2020 17:32:06 GMT

Andrew, I have wireshark up and running capturing packets, what exactly should I be looking for to see if there's some sort of ACL? (I'm a wireshark amateur).

Syamantak, in order to access the GUI will I need to connect an Ethernet cable from my laptop/PC to the r510? or can that be done wireless?

Re: Possible to direct connect devices to ruckus switch to provide etherent?

syamantakomer — Thu, 27 Aug 2020 13:00:02 GMT

Hi Jared,

I was assuming that R510 was working fine and you were able to connect to wireless network using R510, before you unplugged the POE cable from it. Right?

I suggested you to connect the R510 back to POE (as it was connected before) and then connect a laptop to wifi network and try to access "unleashed.ruckuswireless.com".

Also check what IP you are getting when connected to WiFi. If you don't know the IP address of the R510, try to run a IP scan (use any freeware IP scanner application) while you are connected to wifi and see if you can findout R510 AP in the IP scan result.

Regards,
Syamantak Omer

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Thu, 27 Aug 2020 14:37:40 GMT

Yes the R510 is working. I tried accessing the "unleashed.ruckuswireless.com" but the page can't be found. I also found the IP address of what I believe is the R510.

It sounds like I have no access to any of the internals of the network so I think my only option to improve the internet here is to get an old router and run it as a repeater to get better wifi coverage and so I can run some ethernet from the router to some of my devices. Does this seem like a decent plan or is there better options?

Thanks,
Jared

Re: Possible to direct connect devices to ruckus switch to provide etherent?

syamantakomer — Thu, 27 Aug 2020 14:43:53 GMT

What IP you are getting when connected to wifi and what is the IP of R510? If both are on same subnet, you should be able to access.

Try to ping the R510's IP while connected to wifi.

You can also try a different way to access R510. Connect you laptop directly to R510's second eth port, configure same subnet IP as R510 on your laptop and then try to access R510.

Yes, you can use a repeater but that will simply half the speed, what you are getting from Unleashed R510 (Assuming that you are going to connect router to R510's wifi as a repeater).

Regards,
Syamantak Omer

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Thu, 27 Aug 2020 15:20:53 GMT

My laptop's IP is 100.69.53.131 and the R510's IP is 100.69.53.1 and I have my laptop plugged into the R510. What do I change the IPV4 properties to?

Re: Possible to direct connect devices to ruckus switch to provide etherent?

syamantakomer — Thu, 27 Aug 2020 15:35:18 GMT

It seems you are getting IP on the same IP pool as Unleashed.

Try to access 100.69.53.1 and check if you get the Unleashed login page.

Regards,
Syamantak Omer

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Thu, 27 Aug 2020 15:38:16 GMT

Sadly that is not working, I'm just getting "100.69.53.1 refused to connect".

Re: Possible to direct connect devices to ruckus switch to provide etherent?

syamantakomer — Thu, 27 Aug 2020 15:51:54 GMT

Ok, lets try the other way.

Note down the current IP address, subnet mask and gateway of your laptop'w WiFi connection.
Disconnect your laptop from WiFi (or just turn off your WiFi on laptop).
Configure the same IP address/subnet_mask/gateway (from step-1) to your laptop's eth port (IPv4 settings).
Now connect your laptop using Ethernet cable to R510's second eth port.
Try to ping 100.69.53.1, if you are able to ping then try to access it using a browser.
If you still get the error "refused to connect", try SSH into the AP IP using Putty application.

If still facing issues then please open a support case and they will help you.

Regards,
Syamantak Omer

Re: Possible to direct connect devices to ruckus switch to provide etherent?

jared_lynch_adx — Thu, 27 Aug 2020 16:12:22 GMT

Still nothing, getting no response while pinging and timeouts when trying to SSH in using putty. I think I'll just wait to hear back from the installers of the network and hope they can work with me to make the connection better.

But either way thank you Syamantak, you've helped me much more than the people who installed the network and my ISP!

Re: Possible to direct connect devices to ruckus switch to provide etherent?

syamantakomer — Thu, 27 Aug 2020 16:27:19 GMT

I think Unleashed is configured in gateway mode and IP you are getting is from Unleashed's DHCP server.

Local access for WLAN clients seems disabled and that is why it is giving you Connection refused, or the WLAN is configured as Guest so none of the internal IPs can be reached except the internet, or WLAN is configured with client isolation enabled.

I can't think about anything else which might be causing the issue at Unleashed level.

Let us know how it goes after getting info from your service provider.

Regards,
Syamantak Omer.