topic Re: ZD 3000 AP's upgrading loop in Access Points - Indoor and Outdoor

ZD 3000 AP's upgrading loop

user_unix — Tue, 17 Sep 2019 13:10:40 GMT

I have A ZoneDirector 3000 with firmware version 10.2.1.0 build 75. when i try to adopt T300 Or R500 Ap's it's stuck in a loop of Upgrading Ap's Firmware.

Can You Please Help me as soon as possible?
Thanks.

Re: ZD 3000 AP's upgrading loop

ankit_singh_5sr — Tue, 17 Sep 2019 13:20:14 GMT

Hi
Please check R500 and T300 is compatible with controller firmware or not.

Check datasheet

Re: ZD 3000 AP's upgrading loop

user_unix — Tue, 17 Sep 2019 13:27:00 GMT

Yes it's compatible with controller firmware.
Another question is the Ap's download the firmware from the controller or from internet?

Re: ZD 3000 AP's upgrading loop

ankit_singh_5sr — Tue, 17 Sep 2019 13:35:21 GMT

You can download the controller firmware from ruckus portal

Re: ZD 3000 AP's upgrading loop

user_unix — Tue, 17 Sep 2019 13:39:32 GMT

no you don't understand me.

what i want to know is how the Ap's upgrading process done?

when they Appear in controller and says upgrading firmware did i need my controller to be connected to internet or not?

Re: ZD 3000 AP's upgrading loop

albert_pierson — Tue, 17 Sep 2019 13:46:03 GMT

Hi

The AP's upgrade their firmware from the Zone Director using FTP on port 21.

Please verify the version of code presently running on the AP's by connecting to the AP's via CLI/SSH - get version.

If the AP's are running unleashed code (200.x) or SCG code (1.x, 2.x, 3.x, 5,x) then you will need to first flash the AP's with the standalone version of code 10x.x (104.x version of code is the most reliable).

Here are some KBA articles that might help:

How to upgrade standalone AP through FTP or local option 
Upgrading standalone AP through FTP or local option
https://support.ruckuswireless.com/articles/000001297

Standalone AP upgrade via CLI

This article gives you information on how to upgrade the standalone AP via CLI.
https://support.ruckuswireless.com/articles/000001551

I hope this information is helpful.

Thanks for selecting Ruckus Networks products, A Commscope company.

Re: ZD 3000 AP's upgrading loop

user_unix — Tue, 17 Sep 2019 13:48:22 GMT

okay thank you for your time.

Re: ZD 3000 AP's upgrading loop

thbert — Tue, 17 Sep 2019 15:35:42 GMT

This should solve your problem:

Make sure FTP is enabled on the ZD. Login to the ZD cli using any SSH tool like PuTTy and type the following commands.

ruckus> en
ruckus# config
ruckus(config)# system
ruckus(config-sys)#ftp

To disable again:
ruckus(config-sys)# no ftp

Re: ZD 3000 AP's upgrading loop

user_unix — Tue, 17 Sep 2019 15:48:33 GMT

It's work's thanks