All R320 in the building are Offline in new setup

mohammad_adil_1 — Sun, 15 Aug 2021 08:11:06 GMT

Hey Guys

i have a project with 2x Smartzone100 and the following Access points

H320

R320-

R510

T310c

we commissioned the system as follows

controller version: 5.2.2.0.317

Controller plane version: 5.2.2.0.126

Data plane version: 5.2.2.0.21

AP firmware version: 5.2.2.0.301

NONE of the R320 Access points are working. all other are working great.

when we do a hard reset the R320 AP reboots and we can see the AP communicating

and it picks a IP address. then after a short while the connection times out

then we see that it reverts back to the default IP.

so we have communication for a short while and then it goes back to offline.

UPDATE: i have just returned from the project. we discovered that most of the R320 have a duplicate IP address

maybe about 80-90% of them have the same IP address has another AP.

R320s have two different firmware versions 5.2.0.0.5010 and 114.0.0.0.1360 on them

but the H320/R510/T310c have the latest 5.2.2.0.1026

i can see the following msg in the log

Code 302 AP rebooted : AP [RuckusAP MAC address **time** ] was rebooted because of [/usr/sbin/cubic application, cubic , reboot due to WLAN migration; application , Cubic, reboot due to firmware change[

code 303 AP disconnected

Re: All R320 in the building are Offline in new setup

syamantakomer — Mon, 16 Aug 2021 14:35:20 GMT

Hi Mohammad,

Check below points.

Make sure latest application of 5.2.2 is installed on the controller.
https://support.ruckuswireless.com/software_terms_and_conditions/2820-smartzone-5-2-2-0-317-gd-sigpack-1-470-1-application-signature-package
Check if these APs are on a different network vs the other working AP models. If yes, check and make sure network connection is fine and all the required ports are open between the AP-Controller.
About the AP having same/duplicate IP address, check if DHCP part of the network is fine or not. Try setting one AP with an valid static IP address using its CLI or GUI.
set ipaddr wan xxx.xxx.xxx.xxx yyy.yyy.yyy.yyy zzz.zzz.zzz.zzz (x= IP, y=subnet, z=subnet)
reboot

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All R320 in the building are Offline in new setup

Re: All R320 in the building are Offline in new setup