topic Re: "ghost" AP in Device overview widget in Access Points - Indoor and Outdoor

"ghost" AP in Device overview widget

nuno_pimentel — Fri, 17 Apr 2015 16:59:50 GMT

When i see in the main dashboard of a ZD3000 the connected AP i'm experiencing a awkward thing that is i see always one more Ap connected but when i see them in status and sort by the connected ap i have that number-1 . Does anyone know why this happen?

Re: "ghost" AP in Device overview widget

rahul_koul — Fri, 17 Apr 2015 21:07:36 GMT

Hello,

Could it be possible that one of the APs is loosing connectivity to ZD..may be switching mesh roles from Mesh to Root or Root to Mesh very frequently and as a result you see the above behavior.

Is this reproducible with all the browsers?

Also, what version of software is running on the ZD?

-Rahul

Re: "ghost" AP in Device overview widget

munish_munish — Fri, 17 Apr 2015 23:14:16 GMT

Hi DSE,

There was a bug on 9.1 version for ZD 3000. could you tell me what is the software version on ZD?

Thanks
Munish

Re: "ghost" AP in Device overview widget

nuno_pimentel — Mon, 20 Apr 2015 09:07:56 GMT

Hello Munish,
i'm using 9.8.2.0 build 15 and this issue is still happening, i just didn't reboot the ZD because i can't right now. But i have always this scenario with a difference of plus one "ghost" AP in the widget.
regards

Re: "ghost" AP in Device overview widget

munish_munish — Wed, 22 Apr 2015 18:12:38 GMT

Hi DSE,

Could you upgrade the ZD to 9.9 and let me know if it fixes the issue?

Thanks
Munish

Re: "ghost" AP in Device overview widget

michael_brado — Wed, 22 Apr 2015 19:52:25 GMT

Can you schedule a ZD reboot (before planning a backup/upgrade)?

Re: "ghost" AP in Device overview widget

nuno_pimentel — Thu, 23 Apr 2015 17:05:35 GMT

Yes i can upgrade, but not right now. About the ZD reboot, should i do something before the reboot or just reboot it?

Re: "ghost" AP in Device overview widget

michael_brado — Thu, 23 Apr 2015 17:22:23 GMT

A simple reboot, when your change management process allows it, might be all it takes.