topic Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay" in Access Points - Indoor and Outdoor

ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

departamento_si — Fri, 08 Mar 2019 10:28:22 GMT

Hello people.

Could you help us with this problem?

We have a ZD1200 9.10.0.0 build 218 and Ruckus 500 deployed. No mesh, all AP connected directly to to network switches. No VLAN for the SSID that we use for the Bridge clients, VLAN1 default.

We have several client bridges Netgear WAC120. That are the only device that we find, capable to connect to the AP Ruckus, and the wired clients can get DHCP address from our DHCP Windows 2012.

Works only at 50%, becasue we have a lot of troubles, but can be problem of Netgear.

To test it, we bought several Wireless Bridge and Routers (using it as Bridge Of course), but we can ́t make it work for Asus, Linksys and Other Netgear Devices....

The Bridge Clients connect fine, the wired devices can ́t get the ip address, we test to put a fixed ip address, but we can ́t reach the network.

Any Sugestion? We already opened a case with support, but we need some experienced opnions.

Regards.

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

martin_martin — Fri, 08 Mar 2019 10:39:32 GMT

Hi Departamento

I would suggest put a PC on the client bridge and check with wireshark what happens, are you sending DHCP requests, seeing any traffic as a start.

regards
Martin

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

abilashpr — Fri, 08 Mar 2019 10:40:08 GMT

Hi Sistemas,

Please disable directed DHCP on all helps, this is what casusing cleients connecting to bridge not get IP.

Have a great day.

Regards,
Abilash PR.

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

departamento_si — Fri, 08 Mar 2019 10:44:27 GMT

Thanks for you answer.

What are you meaning with "Please disable directed DHCP on all helps" we havent iinstalled th ruckus system and we are litte lost with it.

Regards.

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

departamento_si — Fri, 08 Mar 2019 10:44:43 GMT

I will check thanks.

But using a fixed ip on a laptop at Bridge client side, there are not route to the Lan ... Wifi Ruckus works Ok, for mobile devices, laptops give dhcp for the windows server etc...

Regards

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

abilash_pr_ir5b — Fri, 08 Mar 2019 11:05:01 GMT

Hi Team,

I may have fired the shots early, the best way to diagnose issue and then act accordingly.

I assumed that Wired clients on the bridge end were not getting IP, if that is true please disable Directed DHCP which would resolve your problem.

Below are the commands to disable directed DHCP on AP and from ZD respectively.

rkscli: set qos directedDHCP
usage: set qos directedDHCP {enable|disable}
rkscli:

From ZD CLI in debug mode: remote_ap_cli –A “set qos directedDHCP disable”

ruckus# debug
You have all rights in this mode.
ruckus(debug)# remote_ap_cli

usage: remote_ap_cli [-q] {-a ap_mac | -A } "cmd arg1 arg2 .."
       excute AP CLI command in remote AP
       -A ; all connected AP's
       -q ; do not show result
       cmd ; Ruckus CLI, e.g. "get station wlan0 list"

ruckus(debug)#

Please check the below link,

https://forums.ruckuswireless.com/ruckuswireless/topics/devices-behind-wireless-bridge-do-not-gettin...

Regards,
Abilash PR.

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

departamento_si — Fri, 08 Mar 2019 11:08:30 GMT

Ok, i understand. I think that i make this test. but only on one AP, and i can ́t get dhcp working on any bridge, even in the working ones...

I will check it a test it again.

Regards.

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

diego_garcia_de — Fri, 08 Mar 2019 11:22:48 GMT

The directed DHCP will most probably solve it. I had the same issue using some tplink repeaters in client mode trying to pair them to some h510 APS

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

departamento_si — Mon, 11 Mar 2019 10:06:16 GMT

Hello.

Seems that disable directedDHCP solve the problem. But only on 2.4Ghz mode.

If i connect my wireles cliento on a 2.4Ghz seems works fine.
If i do the same on the same SSID but in the 5ghz frecuency, dosn ́t works good.

Does this make any sense?

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

diego_garcia_de — Tue, 12 Mar 2019 00:36:56 GMT

that is very weird (that it doesn't work on the 5GHz band). on the bridge clients I tested it it was 5ghz clients... and the setting is global (not per radio or per SSID).. very stange.
is there any chance you can do a packet capture ?

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

departamento_si — Tue, 12 Mar 2019 09:27:53 GMT

Yes.

Here are a capture.
Our DHCP are ..44.20

https://www.dropbox.com/s/g5hjza1tvzx5r3m/dhcp5ghz.pcapng?dl=0

I see that In the 2.4ghz i get a DHCP ACK from the dhcp server. But on the 5ghz i inly get a "DHCP Inform"

Regards and Thanks!!!

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

diego_garcia_de — Tue, 12 Mar 2019 21:44:32 GMT

I meant a possible capture from another laptop that is sniffing the radio. This means you need to find a laptop that can do promisuous mode which can be hard.. you might have to open a support case if possible.

Re: ZoneDirector 1200 R500 and problem with Bridge DHCP "relay"

departamento_si — Wed, 13 Mar 2019 06:57:20 GMT

Thanks! The case is opened.

I don ́t undestand why sniff the radio.

Because the wireles client, works fine. Connecto to my Ruckus wireless system, and get ip. I can see it on my LAN. The problem are the wired clients connected to this Wireless client. If i connect on 5ghz to , the wired clients connected to the Wireless clients doesn ́t get ip from DHCP....

ZD----->R500------wireless-----OTHERBRAND_Bridge/WClient-----WIRED_client(NOT_GET_IP)