topic Re: Ruckus r510 slave is offline after firmware update in Access Points - Indoor and Outdoor

Ruckus r510 slave is offline after firmware update

reshma_titus — Tue, 22 Jun 2021 09:38:35 GMT

Hello I have two APs. There was a power outage and then when power was back the APs did a firmware upgrade and the slave is offline on the unleashed app. Tried power cycle and it still doesn’t help. Both Power and Ctl are flashing slow.

Re: Ruckus r510 slave is offline after firmware update

syamantakomer — Tue, 22 Jun 2021 15:04:25 GMT

Hi Reshma,

Try a factory reset on offline AP.

Monitor power status LED. If it becomes stable green, this means it got an IP and working. Post that if still AP is still showing offline, SSH into it and check if you are able to ping master AP.

Re: Ruckus r510 slave is offline after firmware update

reshma_titus — Tue, 22 Jun 2021 15:30:46 GMT

Hello,

After factory reset, the power is solid green but ctl is flashing slow. AP is still offline on unleashed.

Reshma

Re: Ruckus r510 slave is offline after firmware update

syamantakomer — Tue, 22 Jun 2021 15:31:58 GMT

SSH into the AP, ping the master AP IP and also run below command to check the AP status.

get director

get syslog log

Re: Ruckus r510 slave is offline after firmware update

reshma_titus — Tue, 22 Jun 2021 16:06:09 GMT

Hello

Unable to ssh to the slave AP. I am using the default IP on the box since the unleashed app shows n/a for IP.

Reshma

Re: Ruckus r510 slave is offline after firmware update

syamantakomer — Tue, 22 Jun 2021 16:32:30 GMT

Hi Reshma,

If AP is showing stable green power status, this means it got an IP from the wired network.

Run a IP scan or check the DHCP server lease table to find out the APs IP and then SSH into it.

If you are not sure, feel free to open a support case.

Re: Ruckus r510 slave is offline after firmware update

reshma_titus — Tue, 22 Jun 2021 22:51:02 GMT

I got it working. Here's how I went about it

1. SSH to slave AP

2. Ping master from slave.

3. "get director". You can verify two things from this a) if the the zone director IP is configured correctly and b) the state of the slave AP. I noticed the slave was in state SULKING which meant it had maxed out its pings to the zone director. This verified that the zone director wasn't set correctly.

4. set director ip <IP_ADDRESS_OF_ZD>

5. Reboot.

Re: Ruckus r510 slave is offline after firmware update

syamantakomer — Wed, 23 Jun 2021 14:32:36 GMT

I requested "get director" output to confirm the AP state and IP details.

I can see you seems modified the comments but old comment (email notification) shows the same, AP is in sulking state and no IP address in primary and secondary.

Glad to know that you were able to fix it! Well done!