topic Re: Mobile clients keep disassociating or disconnecting from one ruckus access point. in Access Points - Indoor and Outdoor

Mobile clients keep disassociating or disconnecting from one ruckus access point.

kopano_matlale — Tue, 26 Jan 2016 09:03:35 GMT

Samsung s5 mobiles in our organization keep disconnecting from the wifi on one of the access points at the top floor of our building.

Re: Mobile clients keep disassociating or disconnecting from one ruckus access point.

jean_fabrice_ad — Tue, 26 Jan 2016 09:35:27 GMT

I am also facing this problem in my deployment, yet in my SSID configuration jai activate 802.11r for handover

Re: Mobile clients keep disassociating or disconnecting from one ruckus access point.

javier_sanchez_ — Wed, 27 Jan 2016 19:21:01 GMT

i activate the 802.11r and works, but when i do that, my wireless printers unpluged to my network, and start from the beginning again.

Re: Mobile clients keep disassociating or disconnecting from one ruckus access point.

kopano_matlale — Thu, 04 Feb 2016 10:57:00 GMT

Hi Javier, thank you for your comment. I will try that.

Re: Mobile clients keep disassociating or disconnecting from one ruckus access point.

seanmuir — Thu, 04 Feb 2016 20:06:56 GMT

Questions:

Is the AP rebooting or are the clients juts disonnecting - whats the last known reason in the support log for AP rebooting if this is the case?

Whats does the support log on the AP say when the clients are disconnecting?

Is the AP on a ZD if so can you debug the clients that are disconnecting?

Is channel fly enabled on all of your AP's?

How many AP's do you have on the top floor and how close together are they?

Is this a MESH network?

Re: Mobile clients keep disassociating or disconnecting from one ruckus access point.

kopano_matlale — Fri, 05 Feb 2016 09:43:11 GMT

The clients keep disassociating and then re-associating them selves to the wireless. The AP's we use are the 7372 models and our ZD is the ZD1100. I am not that technical when it comes to ruckus products. I do not know how to debug the client's. I do not know if channel fly is enabled on all our AP's the only thing I see concerning channels is Smart Select which is enabled.

We have one AP 7372 on the top floor. The AP's are located in the middle of each floor. We have a three floor building, that is ground floor, first floor and second floor.

Re: Mobile clients keep disassociating or disconnecting from one ruckus access point.

moshiur_rahman_ — Sun, 06 Sep 2020 01:27:23 GMT

I am finding all blogs are ending with solution