topic Re: What happen if I stop subscribing to Ruckus Technical Support (Watchdog Partner Premium) in Access Points - Indoor and Outdoor

What happen if I stop subscribing to Ruckus Technical Support (Watchdog Partner Premium)

joven_parejas — Mon, 27 Jul 2015 02:03:12 GMT

What if we stop renewing our subscription?

Re: What happen if I stop subscribing to Ruckus Technical Support (Watchdog Partner Premium)

monnat_systems — Mon, 27 Jul 2015 11:42:21 GMT

NO Advance replacement in case of a hardware failure. Read warranty terms
NO technical support .
NO software upgrades

Re: What happen if I stop subscribing to Ruckus Technical Support (Watchdog Partner Premium)

john_d — Mon, 27 Jul 2015 18:49:43 GMT

As Monnat Systems said, since you have premium support, you currently get advance replacement of hardware. Without premium support, you'll be back to the default hardware warranty, which requires you to send in the defective hardware before replacement hardware is available.

Furthermore, as of Firmware 9.9, ZD's enforce that software updates require an active support entitlement. Your ZoneDirectors will no longer allow you to apply new software updates if they do not have a support entitlement.

Less importantly, you'll lose access to some support KB documents (most of the documents that pertain to ZoneDirectors), as many of the support documents are Premium only.