topic Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match in Access Points - Indoor and Outdoor

BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

robert_winther — Mon, 03 May 2021 07:39:24 GMT

I've now experienced this twice, and are currently struggling:

Existing Unleashed Network consisting of 3 R550 APs.

Brand new R550 AP. I've connected it to the network, status is UNKNOWN. App shows the AP is running an older firmware.

Expectation: New AP should upgrade firmware and be part of the network.

What's happening: New AP just keeps restarting, firmware not upgrading

How I've had to resolve it previously:

Take AP of Network and put it on another network
Reset AP
Create new Unleashed Network
Upgrade firmware to latest version
Reset AP
Put AP back on the original network (after deleting the AP)
AP joins network

I'm sure this used to work with older versions of Ruckus (R510s) but no longer. Why? Am I missing a step, have Ruckus removed the feature where the AP automatically upgrades its firmware, or is this a known bug?

Thanks!

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

robert_winther — Mon, 03 May 2021 08:57:57 GMT

Had to do the same again: After upgrading the Firmware manually, the AP had no trouble joining the Unleashed Network.

Ruckus, please fix this bug or tell me what I'm doing wrong. Having to manually update the Firmware for an AP to be able to join an existing network shouldn't be necessary!

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

Anonymous — Mon, 03 May 2021 11:58:32 GMT

Hi Robert_Winther,

Ruckus Support would need to investigate this issue further. Please feel free to create a case, we will assist you on this further.

Regards,

Parikshith

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

robert_winther — Mon, 03 May 2021 13:40:25 GMT

@parikshith_nagaraj_aa0004 Done https://support.ruckuswireless.com/cases/5002J00001RK2JJQA1

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

syamantakomer — Tue, 04 May 2021 16:23:10 GMT

Hi Robert,

5002J00001RK2JJQA1 doesn't look like a correct case number.

Could you double check and confirm the support case number.

Case number will look like 0120XXXX (all numbers).

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

gary_stewart — Thu, 10 Jun 2021 21:51:47 GMT

@robert_winther
Yes! Just tried to connect a new AP to my network. Nothing. Upgrade AP. Nada. Setup a new network for fun to see if there is a setting, because I have found it hard to find any information, new AP starts stealing all the other APs and shutting the wireless down everywhere. IT has been a cluster at the end of the day.

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

gary_stewart — Thu, 10 Jun 2021 21:55:40 GMT

I have another AP to add and I do not want to go through this again. ess than thrilled to try.

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

robert_winther — Thu, 10 Jun 2021 22:00:16 GMT

@gary_stewart

This has worked for me:

Make sure your existing Ruckus Network is updated to latest Firmware.

Setup a new Ruckus Network with the new AP (on a separate network!). Upgrade to newest Firmware.

Once all APs are running the latest (same) Firmware: Reset the newest AP. Then, and only then, connect to the same network as the existing Ruckus Network.

No guarantees, but has worked for me. Good luck!

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

shawn_potsander — Tue, 24 Aug 2021 04:55:59 GMT

So just purchased three new Ruckus 550s and unwittingly updated the firmware on first two prior to the third being installed. Had the exact same concern described in this thread above. I would like to add a note to help others… To avoid the conflicts described above, especially if you do not have a second network to connect to: Immediately after you remove the unknown/offline AP from your original WLAN setup in unleashed, physically disconnect power/POE from the original APs (recommend at the switch if POE) so they are not broadcasting. Then on the AP being added, perform the hard reset, create the new WLAN, update the firmware to match (for some reason you have to do it twice when using unleashed app?), then delete the new WLAN, then perform another hard reset, then disconnect power/POE from the AP being added. Now restore power to your original APs, power up the new one and it'll be found and added. Hope this helps.

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

shawn_potsander — Tue, 24 Aug 2021 04:58:26 GMT

This worked for me! Thank you!

Re: BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

Anye02 — Tue, 21 May 2024 00:34:30 GMT

thank you very much, your advice worked for my R510. Had to flash it to an older version but the unleashed system just grabbed it. Cool!