topic Re: AP goes offline after connecting to the Ruckus controller. in Access Points - Indoor and Outdoor

AP goes offline after connecting to the Ruckus controller.

hugo_escobar_82 — Thu, 30 Jul 2020 18:19:20 GMT

Brand new ap (R720) running firmware 5.2.0.0.1412 with static ip address. I ssh to the ap and add the ip address to the controller and reboot. It connects to the controller and then goes offline. The ap is still pingable. I ran the command get scg and I received the following output.

rkscli: get scg
------ SCG Information ------
SCG Service is enabled.
AP is managed by SCG.
State: CONN_GET_ADDR_STATE
Server List: 10.1.0.50,
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable

I have enough license available for the ap. I have reset the ap various time and no luck.

Re: AP goes offline after connecting to the Ruckus controller.

syamantakomer — Thu, 30 Jul 2020 18:25:57 GMT

Hi Hugo,

I am not so sure but you might be hitting one known issue where AP with static IP could not establish SSH session with controller.

Quick workaround:

SSH into the AP and run below command.

rkscli: set ipmode wan ipv4
OK

To verify:

rkscli: get ipmode wan
IP Mode: ipv4
OK

For permanent fix, please refer below article.

https://support.ruckuswireless.com/articles/000010443

Regards,
Syamantak Omer

Re: AP goes offline after connecting to the Ruckus controller.

hugo_escobar_82 — Thu, 30 Jul 2020 18:39:18 GMT

That worked! Thanks.

Re: AP goes offline after connecting to the Ruckus controller.

hugo_escobar_82 — Thu, 30 Jul 2020 18:39:52 GMT

That worked! Thanks.

Re: AP goes offline after connecting to the Ruckus controller.

syamantakomer — Thu, 30 Jul 2020 18:45:07 GMT

Great!

Good to know that it fixed the issue!].

Re: AP goes offline after connecting to the Ruckus controller.

karina — Wed, 19 Mar 2025 21:45:37 GMT

Hi all,

I have the same issue, we have verify the countrycode, I have configured the SCG ip address, SCG Service is enabled, ipmode wan is IPv4 OK, but the AP disconnect to the controller, I can see the AP on the controller portal.

The status is: CONN_GET_ADDR_STATE

Some one can help me, please?

I have AP R750 has the version: 5.2.2.0.2122 (we have another APs than have the same version ans they works well.

My controller has:

Controller versión: 5.2.2.0.317

Cnotrol plane software versión: 5.2.2.0.126

AP firmware versión: 5.2.2.0.301