topic Re: R510 keeps dropping connections and going offline for few min after latest patch kernel panic in Access Points - Indoor and Outdoor https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R510-keeps-dropping-connections-and-going-offline-for-few-min/m-p/25974#M7085 <P style="margin: 0;">We had this issue soms time ago (with another version of the firmware). We were able to solve it by performing a factory reset on the affected access points.</P> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4"></DIV> Tue, 06 Apr 2021 10:36:08 GMT pieter_schepens 2021-04-06T10:36:08Z R510 keeps dropping connections and going offline for few min after latest patch kernel panic https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R510-keeps-dropping-connections-and-going-offline-for-few-min/m-p/25972#M7083 <P style="margin: 0;">R510 keeps dropping connections and going offline for few min after latest patch 200.9.10.4.233</P> <P style="margin: 0;"></P> <DIV> <DIV> <DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:19:54</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>Radio [5G] of AP[Downstairs@90:3a:72:11:18:30] is ON</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:19:54</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>Radio [2.4G] of AP[Downstairs@90:3a:72:11:18:30] is ON</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:18:49</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>AP[Downstairs@90:3a:72:11:18:30] warm boot successfully,last reboot reason [kernel panic].</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:18:46</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>AP[Downstairs@90:3a:72:11:18:30] joins with uptime [73] s and last disconnected reason [AP Restart : kernel panic]</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:16:52</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>Radio [2.4G] of AP[Downstairs@90:3a:72:11:18:30] is OFF</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:16:43</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>URL Filtering is disabled due to insufficient license</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:06:11</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>Radio [5G] of AP[Downstairs@90:3a:72:11:18:30] is ON</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:06:11</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>Radio [2.4G] of AP[Downstairs@90:3a:72:11:18:30] is ON</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:05:59</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>Unleashed network change master role from [Downsta</SPAN></DIV> <DIV><SPAN></SPAN></DIV> <DIV> <DIV> <DIV> <DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:05:08</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>AP[Upstairs@18:4b:0d:36:16:90] joins with uptime [1303] s and last disconnected reason [Heartbeat Loss]</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:05:07</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN>AP[Downstairs@90:3a:72:11:18:30] warm boot successfully,last reboot reason [kernel panic].</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV> <DIV> <DIV> <DIV></DIV> </DIV> <DIV> <DIV> <DIV> <DIV rks_columnindex="0"> <DIV> <DIV> <DIV> <DIV>2021/04/05&nbsp;&nbsp;16:05:05</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="1"> <DIV> <DIV> <DIV> <DIV>High</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="2"> <DIV> <DIV> <DIV></DIV> </DIV> </DIV> </DIV> </DIV> <DIV> <DIV rks_columnindex="3"> <DIV> <DIV> <DIV> <DIV> <DIV><SPAN aria-describedby="rks-table-id">AP[Downstairs@90:3a:72:11:18:30] joins with uptime<SPAN>&nbsp;</SPAN></SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Mon, 05 Apr 2021 21:42:56 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R510-keeps-dropping-connections-and-going-offline-for-few-min/m-p/25972#M7083 dariusz_basiaga 2021-04-05T21:42:56Z Re: R510 keeps dropping connections and going offline for few min after latest patch kernel panic https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R510-keeps-dropping-connections-and-going-offline-for-few-min/m-p/25973#M7084 <P style="margin: 0;"><SPAN>Hi Dariusz,</SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN>Greeting from CommScope/Ruckus. As per the issue described you would need to open a support case to enable additional debug on the AP's and isolate the root cause.&nbsp;</SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN>1) Please open a new case either from WEB Portal.</SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN><A href="https://support.ruckuswireless.com/cases/new" target="_blank" rel="noopener">https://support.ruckuswireless.com/cases/new</A></SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN>or&nbsp;</SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN>2) Please reach out to below and a rep would help you in opening a ticket.</SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN><A href="https://support.ruckuswireless.com/contact-us" target="_blank" rel="noopener">https://support.ruckuswireless.com/contact-us</A></SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN>Note : You can provide AP support log and Network topology (switch model and version) where AP's are connected to for initial investigation.</SPAN></P> <P style="margin: 0;"><SPAN></SPAN></P> <P style="margin: 0;"><SPAN>Best Regards</SPAN></P> <P style="margin: 0;"><SPAN>Vineet</SPAN></P> Tue, 06 Apr 2021 01:19:54 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R510-keeps-dropping-connections-and-going-offline-for-few-min/m-p/25973#M7084 Vineet_nejwala 2021-04-06T01:19:54Z Re: R510 keeps dropping connections and going offline for few min after latest patch kernel panic https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R510-keeps-dropping-connections-and-going-offline-for-few-min/m-p/25974#M7085 <P style="margin: 0;">We had this issue soms time ago (with another version of the firmware). We were able to solve it by performing a factory reset on the affected access points.</P> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4"></DIV> Tue, 06 Apr 2021 10:36:08 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/R510-keeps-dropping-connections-and-going-offline-for-few-min/m-p/25974#M7085 pieter_schepens 2021-04-06T10:36:08Z