topic r500 can't connect to the internet in Access Points - Indoor and Outdoor

r500 can't connect to the internet

tom_thompson_79 — Wed, 06 Jul 2016 06:48:10 GMT

Hi,
I've got a Problem with my r500.
We are using multiple r500 AP's and an ZD1200.
But one of the AP's can't connect to the Internet, To test the ap I upgraded her to the unleashed Firmware and it works, so I downgraded it again and now I can't dinf the Problem.

Re: r500 can't connect to the internet

michael_brado — Wed, 06 Jul 2016 21:49:45 GMT

Unleashed firmware will not be recognized by ZoneDirector or SmartZone controllers.
Try the latest standalone R500 firmware, which can connect with either controller type.
https://support.ruckuswireless.com/software/838-standalone-ap-software-100-1-0-0-432-indoor-aps

Re: r500 can't connect to the internet

tom_thompson_79 — Thu, 07 Jul 2016 09:23:35 GMT

thanks for the Anwser,
but I think I found the error
The AP can't connect to the DHCP, but every other ap can.
I still don't know how to fix this though

Re: r500 can't connect to the internet

michael_brado — Thu, 07 Jul 2016 17:25:17 GMT

Please try a factory default of that misbehaving AP...

Re: r500 can't connect to the internet

tom_thompson_79 — Fri, 08 Jul 2016 06:33:00 GMT

I already tried this multiple times It can't connect no matter what I do

Re: r500 can't connect to the internet

istvan_nemeth — Fri, 08 Jul 2016 11:06:11 GMT

The R500 has the appropriate firmware (standalone or already ZD-managed required)
are they in the same VLAN?
If they're not, the DHCP server must provide in option 43 the ZD address, without it the AP will never reach it (due to it doesn't know where it is)
HTH

Re: r500 can't connect to the internet

tom_thompson_79 — Fri, 08 Jul 2016 12:56:08 GMT

Yes the R500 has the appropriate firmware and they are in the same VLAN

Re: r500 can't connect to the internet

istvan_nemeth — Fri, 08 Jul 2016 14:03:25 GMT

can you verify that the DHCP server is offer an address to the AP?
I just really want to think to the wired-part configuration.
Did you tried to replace with other AP in operatiion?
This is a good advice to define the root of problem.

Re: r500 can't connect to the internet

tom_thompson_79 — Fri, 15 Jul 2016 12:00:20 GMT

Yes DHCP offers an address
The other AP`s are working no matter where i put them.
I tried to assignn a static IP-Adddress but the AP doesnt use the IP
It always says that the AP has an 169.254.X.X IP-Address