https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Joanne/m-p/25659#M6988 <P style="margin: 0;">Hi,</P> <P style="margin: 0;">There should be no major problem, even if you can't reach reseller.</P> <P style="margin: 0;">1. Reset AP to factory (by button), and not connect it to network yet. Connect to AP with ssh (default credentials: super / sp-admin), and check what firmware you have on a box and AP mode:</P> <P style="margin: 0;">get version</P> <P style="margin: 0;">get director</P> <P style="margin: 0;">get scg</P> <P style="margin: 0;">get ap-mode</P> <P style="margin: 0;">and post results.</P> <P style="margin: 0;"></P> <P style="margin: 0;">Most probably this AP firmware isn't compatible with the version you try to upgrade to for direct upgrade, and some intermediate version is required. It is also possible that your AP has SmartZone image, etc. Post CLI commands results and we'll help you.</P> <P style="margin: 0;">Anyway if you bought a new AP, and it is faulty (which is very unlikely, but sometimes happens anyway), you have a limited lifetime warranty directly from Ruckus, so AP will be replaced in such a case.</P> <P style="margin: 0;"></P> <P style="margin: 0;"></P> <P style="margin: 0;"></P> Tue, 30 Mar 2021 07:47:08 GMT eizens_putnins 2021-03-30T07:47:08Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Joanne/m-p/25658#M6987 <P style="margin: 0;">My 510 is stuck in an upgrade loop ..I have 3 access points on my setup and 1 is brand new.</P> <P style="margin: 0;">however the company I bought them from is not answering any calls and one of my boxes can’t join the network even though it’s showing as being there.</P> <P style="margin: 0;">please could any one help&nbsp;</P> <P style="margin: 0;">should I just buy a new one even though the box is new&nbsp;</P> <P style="margin: 0;">i’m also a novice who only &nbsp;has some basic knowledge&nbsp;</P> <P style="margin: 0;"></P> Mon, 29 Mar 2021 19:14:30 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Joanne/m-p/25658#M6987 joanne_hawkins 2021-03-29T19:14:30Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Joanne/m-p/25659#M6988 <P style="margin: 0;">Hi,</P> <P style="margin: 0;">There should be no major problem, even if you can't reach reseller.</P> <P style="margin: 0;">1. Reset AP to factory (by button), and not connect it to network yet. Connect to AP with ssh (default credentials: super / sp-admin), and check what firmware you have on a box and AP mode:</P> <P style="margin: 0;">get version</P> <P style="margin: 0;">get director</P> <P style="margin: 0;">get scg</P> <P style="margin: 0;">get ap-mode</P> <P style="margin: 0;">and post results.</P> <P style="margin: 0;"></P> <P style="margin: 0;">Most probably this AP firmware isn't compatible with the version you try to upgrade to for direct upgrade, and some intermediate version is required. It is also possible that your AP has SmartZone image, etc. Post CLI commands results and we'll help you.</P> <P style="margin: 0;">Anyway if you bought a new AP, and it is faulty (which is very unlikely, but sometimes happens anyway), you have a limited lifetime warranty directly from Ruckus, so AP will be replaced in such a case.</P> <P style="margin: 0;"></P> <P style="margin: 0;"></P> <P style="margin: 0;"></P> Tue, 30 Mar 2021 07:47:08 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Joanne/m-p/25659#M6988 eizens_putnins 2021-03-30T07:47:08Z