topic Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac in Access Points - Indoor and Outdoor

Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

jason_hsu — Tue, 23 Mar 2021 11:33:43 GMT

I'm M1 Air users, and while using WiFi connection my air will disconnect randomly.
I have 2 workspace , one space have lots of APs (R610)
in this case my air will disconnect randomly.

another space only have 1 AP, but did not occur disconnect.

Anyone have simliar problem?

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

syamantakomer — Tue, 23 Mar 2021 20:26:03 GMT

Hi Jason,

There could be many reasons for unstable network connection.

Are these APs part of a managed network or running as standalone?

Verifying wireless settings and making sure APs were installed correctly on best possible location is the kay for stable network.

It is best if you open a case with support and report the issue, if all standard settings and installation looks good to you.

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

hayward_kong — Tue, 23 Mar 2021 20:30:01 GMT

Are guys using SmartZone? ZoneDirector? Cloud controller? or Unleashed? The work space that has disconnects are other devices getting disconnects? or just the M1?

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

scott_sawin — Tue, 06 Apr 2021 15:30:49 GMT

I would like to join jason on this one. We have one M1 mac in our environment.

Virtual Smart Zone: 5.2.0.0.669

R720's and R730

The M1 will connect and work just fine some days another other days it will pop up and request credentials. Sometimes the credentials will work and connect after awhile and other times not. Once connected it typically will stay connected the rest of the day but occasionally it will randomly disconnect.

Just today I was asked for my password on my M1 (reason invalid password) I hit cancel rebooted the laptop and logged in and it connected.

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

jason_hsu — Thu, 08 Apr 2021 03:52:25 GMT

We use

Virtual Smart Zone: 5.2.2.0.317 AP:R610

All the random disconnect devices is M1.

The wifi RSSI is between -40 ~ -55

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

jason_hsu — Thu, 08 Apr 2021 07:04:06 GMT

SmartZone , Cloud controller , just the M1

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

lennart_kramer — Fri, 23 Jul 2021 10:05:15 GMT

Hello,
we currently have a similar problem with a customer.
All of the customer's Apple devices (iPhone, MacBook Pro, iMac) are having problems connecting to the Ruckus R650 Unleashed access points.
The connection is always interrupted and the iMacs / Macbooks are then reconnected but no IP is obtained. It only helps to deactivate and reactivate the WLAN on the client.

Regards

Lennart Kramer

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

nick_siryk — Sat, 24 Jul 2021 17:30:04 GMT

Seeing the same issue with iPhones and Mac laptops. I updated my R750 recently to the latest firmware and started seeing these issues. Going to revert.

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

jose_eduardo_cr — Fri, 30 Jul 2021 21:17:03 GMT

I have the same problem with Macbook Pro 2020 M1. I have ZD1205 and R610

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

nilesh_kahar — Thu, 19 Aug 2021 04:42:47 GMT

Has this been sorted? we also are observing issues with R650 with vSZ, AP firmware 5.2.1.0.698.

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

carlton_flores — Mon, 23 Aug 2021 15:25:17 GMT

I would like to join jason on this one. We have one M1 mac in our environment.

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

nilesh_kahar — Wed, 01 Sep 2021 05:22:36 GMT

We have turned off WiFi6 on ax APs on SSIDs completely to get sorted.

Re: Ruckus Indoor AP R610 R510 R650 etc. have some problem with Apple M1 mac

pete_sneathen — Thu, 07 Oct 2021 21:10:49 GMT

We've experienced issues with Apple devices for years having difficulty accepting our disclaimer page on our public open WLAN and randomly disconnecting from the WLAN. We have owned both a ZoneDirector and are now on the Cloud controller and the same issues still take place. It would be nice if Ruckus could figure out how to allow Apple products to connect as seamless as Android and Windows-based products.