topic Re: Ruckus R550 in Access Points - Indoor and Outdoor

Ruckus R550

kristphr — Sat, 20 Mar 2021 23:11:04 GMT

Hello all,

I have some questions regarding a Ruckus R550. I'm trying to upgrade this product via the CLI, but I'm having trouble doing so. I'm currently using The Ruckus 901-R550-US01.

The output via the CLI is:

Auto F/W upgrade = disabled
Running on image = Image1
FW Control Control File = r550_9991_cntrl.rcks
Control File Server = fwupdate1.ruckuswireless.com
Protocol = FTP
Port = auto
User = ""
Password = ""

The above is the output after I factory reset it. I currently enabled an FTP server on my Windows computer, and followed this guide:

https://support.ruckuswireless.com/articles/000001551

I tried installing this version:

R550-200.9.10.4.233.bl7

I believe it's failing to update probably because this current R550 isn't unleashed, rather it's probably meant for a ZD/SZ controller. I'm trying to convert this to unleashed and I'm having trouble.

I connected to the SSID it broadcasts with the default settings, however I'm unable to access it via the IP given on DHCP. Is there something I'm doing wrong? Or am I not allowed to do this?

Any general guidance would be helpful!

Thanks

Re: Ruckus R550

eizens_putnins — Sat, 20 Mar 2021 23:40:22 GMT

What is current firmware version? Try to install different standalone firmware version and than try to install Unleashed firmware again.

If ftp upgrade fails, it often means that control file isn't available or isn't correct.

As I understand, you can connect to AP through SSH, can you also connect through WEB interface? You should be able to do it. Try to upgrade firmware through WEB interface.

Hope it helps.

Re: Ruckus R550

kristphr — Sat, 20 Mar 2021 23:55:30 GMT

@eizens_putnins So I'm unable to access the webUI. I can connect to the AP, but I'm unable to access the internet through it, or the control panel - which is the assigned IP my router gave it (AP).

What command would I be doing to get the firmware version? I did a help fw command and can't seen to find firmware version.

Re: Ruckus R550

eizens_putnins — Sun, 21 Mar 2021 15:09:46 GMT

Command is "get version".

If you are unable to access UI, it means 1 of 2 things:

1. AP firmware or flash is broken and you need RMA it. Rarely happens.

1. AP isn't reset to factory, and is in condition "managed by controller". In such condition WEB UI is disabled. To check that, try commands

get director

or, if it is not recognized

get scg

It will show you current status and controller type and IPs (if any).

Hope it helps,

Re: Ruckus R550

kristphr — Sun, 21 Mar 2021 16:39:59 GMT

I guess I failed to mention, this AP is a demo AP from Ruckus. We bought some additional ones (non-demo) but I thought this would be an unleashed one, but the output is:

------ ZoneDirector Info ------
Primary Controller : n/a
Secondary Controller : n/a
DHCP Opt43 Code : 3
AP is in Stand-alone mode.

So, the AP is in standalone mode.

I'm pretty sure I can't go past this, right?

I appreciate your help EP!

Re: Ruckus R550

eizens_putnins — Sun, 21 Mar 2021 19:00:08 GMT

What is output of "get version"? If you have old ZD firmware (which seems to be a case) you may be unable to upgrade to latest firmware directly.

Find what version you have, and look on release notes for newer versions, to find which is latest you can upgrade directly. Than upgrade.

What I don't like is that you can't access WEB UI. As you are in on SSH, try command:

"set factory"

it should reset configuration or at least provide some error message.

Hope it helps.

Re: Ruckus R550

kristphr — Sun, 21 Mar 2021 20:45:03 GMT

Oh sorry, I forgot to provide that.

F/W: 114.0.0.0.1432

So, before I created this thread, I did visit this doc: https://support.ruckuswireless.com/software/2480-standalone-ap-software-114-0-0-0-1432-r550

that's the current firmware, and then I visited:

https://support.ruckuswireless.com/products/179-ruckus-r550#sort=relevancy&f:@commonproducts=[R550]

and downloaded:

Ruckus Solo Access Point 114.0.0.0.6565 (GA) Software Release (R550)

rkscli: fw show
current primary boot image is Image1
--------------------------------------------------------------
Auto F/W upgrade = disabled
Running on image = Image1
FW Control Control File = R550-200.9.10.4.233.bl7
Control File Server = 172.101.5.57
Protocol = FTP
Port = 21
User = "714bd9e884a158f2b9ba008ffcc96efb8b0 f8dca50fb6c2c772a8e6ec06028ce"
Password = "73956f9b35557360c344445607d62c9ac30 a8e8bf334ffe1c5f4e0948af91e8d"
Boot Flags (Main,Backup,Factory,Reset) = M. F. [MB FR]
--------------------------------------------------------------
OK
rkscli: fw set control 114.0.0.0.5585.bl7
OK
rkscli: fw update
fw: Updating rcks_wlan.bkup ...
v54_fw_update: download 172.101.5.57 section=rcks_fw.main image=Image2 ctl_file= 114.0.0.0.5585.bl7 (/writable/fw/main.cntl)
Error: net_get_buf- FW_CTL_ERROR
Error: net_get_buf- FW_CTL_ERROR
**fw(6746) : CTL Get Error
rkscli: fw show
current primary boot image is Image1
--------------------------------------------------------------
Auto F/W upgrade = disabled
Running on image = Image1
FW Control Control File = 114.0.0.0.5585.bl7
Control File Server = 172.101.5.57
Protocol = FTP
Port = 21
User = "714bd9e884a158f2b9ba008ffcc96efb8b0 f8dca50fb6c2c772a8e6ec06028ce"
Password = "73956f9b35557360c344445607d62c9ac30 a8e8bf334ffe1c5f4e0948af91e8d"
Boot Flags (Main,Backup,Factory,Reset) = M. F. [MB FR]
--------------------------------------------------------------
OK

I changed the control file from R550-200.9.10.4.233.bl7 to 114.0.0.0.5585.bl7(which is the solo image compared to what I was doing before in trying to install the unleashed version)

I also did the set factory, and it didn't provide an error message but it did go through. Doesn't seem like it did anything.

Re: Ruckus R550

David — Mon, 22 Mar 2021 10:37:59 GMT

Hi kristphr,

is this AP going to join a controller or is it going to be a solo AP? The easiest thing would be to factory reset the AP, then upload a solo image from the GUI and then keep it there for solo or join a controller (ZD/SZ) after that.

This is the latest solo image for R550:

https://support.ruckuswireless.com/software/2764-ruckus-solo-access-point-114-0-0-0-6565-ga-software-release-r550

Thanks.

David.

Re: Ruckus R550

eizens_putnins — Tue, 23 Mar 2021 00:16:06 GMT

HI,

It looks that ftp upgrade fails, as control file is missing on ftp (wrong path, file name or content).

But isn't clear what firmware version you have on AP currently and why WEB UI isn't available. Please, use get version to check current version...