topic Re: Meaning of this error message in log, Ruckus R710 in Access Points - Indoor and Outdoor

Meaning of this error message in log, Ruckus R710

balotz — Thu, 14 Feb 2019 08:33:15 GMT

I keep seeing these error messages in the log, but a quick Google doesn't bring up anything:

Feb 14 08:05:05 R710 kern.warn kernel: [169355.731736] FWLOG: [39002487] WAL TXPCU timeout wifi0 sig=ff event 100
Feb 14 08:05:05 R710 kern.warn kernel: [169355.731750] FWLOG: [39002489] WAL DEV reset, wifi0 rx 1, tx 1, reset =436b48 reason 2
Feb 14 08:06:03 R710 kern.warn kernel: [169413.802928] FWLOG: [39061457] WAL TXPCU timeout wifi0 sig=ff event 100
Feb 14 08:06:03 R710 kern.warn kernel: [169413.802943] FWLOG: [39061458] WAL DEV reset, wifi0 rx 1, tx 1, reset =436b48 reason 2
Feb 14 08:10:04 R710 kern.warn kernel: [169654.099635] FWLOG: [39306757] WAL TXPCU timeout wifi0 sig=ff event 100
Feb 14 08:10:04 R710 kern.warn kernel: [169654.099649] FWLOG: [39306759] WAL DEV reset, wifi0 rx 1, tx 1, reset =436a94 reason 2
Feb 14 08:17:45 R710 kern.warn kernel: [170115.676528] FWLOG: [39779025] WAL TXPCU timeout wifi0 sig=ff event 100

They repeat over and over for a few minutes. Anyone know what this means? Running a R710 in standalone mode with the latest firmware. Seem to be getting random client disconnects on occasion, which may be related.

Thanks

Re: Meaning of this error message in log, Ruckus R710

david_saez — Thu, 14 Feb 2019 10:17:17 GMT

Hi balotz,

these messages are resets of the 2.4 GHz radio. This needs to be analysed by a Ruckus Support Engineer to see root cause. Please, open a case on https://support.ruckuswireless.com

Best Regards,
David.

Re: Meaning of this error message in log, Ruckus R710

balotz — Thu, 14 Feb 2019 14:53:58 GMT

Thanks for the quick reply. I don't have a support contract, so was hoping there would be an easier way to diagnose this problem.

Re: Meaning of this error message in log, Ruckus R710

david_saez — Thu, 14 Feb 2019 15:04:36 GMT

Hi balotz,
let us know the current version of the AP, maybe we can help you if there are known bugs related to those messages.

Regards,
David.

Re: Meaning of this error message in log, Ruckus R710

balotz — Thu, 14 Feb 2019 15:14:27 GMT

Hi David

It's on 110.0.0.0.663

Thanks

Nick

Re: Meaning of this error message in log, Ruckus R710

david_saez — Thu, 14 Feb 2019 15:57:37 GMT

Hi balotz,
I've not found any issue from your logs, so far. The only way to keep on troubleshooting this issue is by opening a support case to Ruckus.
Just a general advice, try to put a big value to Background Scanning in case is enabled, like 3600 seconds and check if you see these messages coming less often.

Best Regards.
David.

Re: Meaning of this error message in log, Ruckus R710

michael_brado — Mon, 18 Feb 2019 23:42:12 GMT

There is a recommendation to update the driver on your client device. What kind of client and radio/driver are you connecting with?