Heartbeat loss + random AP reboot

anton_kuzmin — Wed, 24 Feb 2021 10:10:53 GMT

Hi!

i use only 2 AP in my home in Unleashed mode with last firmware - R710 and H510.

Both wired to Netgear OClick power switch.

r710 pared with short 1m cable. h510 cable is in wall ~5-10 meters.

Once a week i have random reboot. My question is - how i can determinate what is the problem?

last log was below.

Feb 24 09:39:58 R710_Main syslog: eventd_to_syslog():AP[H510@] joins with uptime [105] s and last disconnected reason [AP Restart : application reboot]
Feb 24 09:39:59 R710_Main stamgr: stamgr_update_reboot_info():AP[] reboot detail:/usr/sbin/apmgr -r start APMgr: No response from RCV thread, APMgr won't respond to (RSMd's) query.
Feb 24 09:39:59 R710_Main stamgr: stamgr_update_reboot_info():AP[] reboot detail:/usr/sbin/apmgr -r start APMgr: No response from RCV thread, APMgr won't respond to (RSMd's) query.
Feb 24 09:40:00 R710_Main syslog: eventd_to_syslog():AP[R710_Main@] joins with uptime [159] s and last disconnected reason [AP Restart : application reboot]
Feb 24 09:40:00 R710_Main syslog: eventd_to_syslog():AP[H510@] warm boot successfully,last reboot reason [application reboot].
Feb 24 09:40:00 R710_Main syslog: eventd_to_syslog():AP[R710_Main@] warm boot successfully,last reboot reason [application reboot].
Feb 24 09:41:04 R710_Main syslog: eventd_to_syslog():Radio [2.4G] of AP[R710_Main@] is ON
Feb 24 09:41:06 R710_Main syslog: eventd_to_syslog():Radio [5G] of AP[R710_Main@] is ON
Feb 24 09:41:07 R710_Main syslog: eventd_to_syslog():Radio [2.4G] of AP[H510@] is ON
Feb 24 09:41:08 R710_Main syslog: eventd_to_syslog():Radio [5G] of AP[H510@] is ON

Re: Heartbeat loss + random AP reboot

syamantakomer — Thu, 25 Feb 2021 21:11:25 GMT

Hi Anton,

If you think AP power, cable connectivity is fine, please open a support case and provide AP support logs and debug information.

Re: Heartbeat loss + random AP reboot

anton_kuzmin — Wed, 10 Mar 2021 07:52:00 GMT

i changed address from DHCP to manual to main AP - and now 5 day everything looks good.

will see, but in other location i have same issue - random unleashed network rebooting with DHCP IP options in several AP.

All access point has wired connection and no network errors and lost packet on switches

topic Heartbeat loss + random AP reboot in Access Points - Indoor and Outdoor

Heartbeat loss + random AP reboot

Re: Heartbeat loss + random AP reboot

Re: Heartbeat loss + random AP reboot