topic Re: Disconnect from WLAN in Access Points - Indoor and Outdoor

Disconnect from WLAN

gema_satria_wib — Wed, 13 Jan 2016 09:05:00 GMT

This is happen in one of site office in my company.
when crowded,all client that connect to AP disconnected. and the SSID is gone. after a few minute it show up again. and we have ZoneDirector at main office.
and the internet speed quite slow.
is there possiblity that because the internet slow AP lost contact to ZD so all the SSID gone?

Re: Disconnect from WLAN

seanmuir — Wed, 13 Jan 2016 09:51:55 GMT

I have some questions:

1. What is the AP model
2. How many clients were connected
3. What Firmware are you running
4. What is the ZD model

Re: Disconnect from WLAN

martin_martin — Wed, 13 Jan 2016 09:55:46 GMT

and as addon to the questions Sean already posted.

Check the Access Point support log, as it looks like the AP is rebooting, and you can see in the log the reason for the reboot.

regrds
martin

Re: Disconnect from WLAN

gema_satria_wib — Wed, 13 Jan 2016 09:57:21 GMT

AP : R300
Client : less than 30
FW : 3.1.1.0.348

sory it's smartzone 100 not ZD

Re: Disconnect from WLAN

martin_martin — Wed, 13 Jan 2016 10:06:30 GMT

please check the AP support log and copy / paste the last reboot section

Re: Disconnect from WLAN

andrea_coppini — Wed, 13 Jan 2016 11:23:07 GMT

Your low bandwidth is probably becoming congested, causing the AP to lose connectivity to the SZ. Normally not a problem with SZ (Unless you're tunnelling), but make sure you turn off any 'automatically reboot AP if connectivity is lost' on the SZ AP settings.

Re: Disconnect from WLAN

gema_satria_wib — Thu, 14 Jan 2016 03:05:43 GMT

i'm sorry i just got info the AP in the site office is standalone. not connected to the smartzone.
In what menu i can find the settings to automatically reboot AP?